Senior PSH Property Manager & Operations Lead

The Empowerment Program; Denver (CO); On-site; USD 63,000 - 70,000; Full time

Job summary

The Empowerment Program is seeking a Deputy Housing Director (Property Manager) to oversee day-to-day operations across three sites, including 3 designated properties and the main office. You will handle master leases, rent collection, and unit turnovers while coordinating with the Housing Program Director.

Reporting to the Housing Program Director, this role emphasizes trauma-informed approaches, housing-first principles, and strong vendor management, ensuring compliant, safe, and

Qualifications

• Education: Associate's or Bachelor's degree in Property Management, Real Estate, Business Administration, Human Services, or related field (or equivalent combination of education and direct property management experience).
• Property Management Experience: Minimum of 3–5 years of direct property management experience, including lease administration, rent collection, unit turnovers, and vendor oversight.
• Supervisory Experience: Minimum of 2 year of experience directly supervising maintenance or operational staff.
• Technical Knowledge: HQS inspections, lease agreements, and Fair Housing regulations.
• Demonstrated understanding of Housing First, Harm Reduction, and Trauma-Informed Care approaches in a residential setting.
• Valid Driver's License and reliable vehicle for travel between the 3 property locations.

Responsibilities

• Property Management & Master Lease Operations: Oversee full operational workflow for 3 designated properties, ensuring buildings are safe, clean, and fully functional.
• Master Lease & Sublease Management: Manage relationships with property owners/lessors under master leasing structures. Prepare, execute, and renew individual sub-leases with program participants in accordance with program protocols.
• Rent Collection & Accounting: Execute rent collection processes directly for properties, including tracking payments, issuing receipts, and issuing ledgers in compliance with program rules.
• Occupancy & Turnovers: Oversee unit turnovers to minimize vacancy loss. Coordinate move-ins, move-outs, unit key management, and initial walk-throughs with residents and care teams.
• Tenant Relations & Conflict Resolution: Address tenant facilities-related concerns, lease violations, and property disruptions using de-escalation, harm reduction, and trauma-informed approaches.
• Inspections & HQS: Conduct regular property and unit inspections to ensure compliance with HQS and safety standards.
• Safety & Code Compliance: Ensure all properties comply with building codes, fire safety regulations, Fair Housing laws, and organizational safety standards.
• Audit Preparation: Prepare physical site files and unit spaces for external inspections and funder audits.

Skills

Property management

Rent collection

Unit turnovers

Lease administration

Vendor oversight

Supervisory experience

HQS inspections

Trauma-informed care

Education

Associate's degree in Property Management or related field

Bachelor's degree in Property Management or related field

Job description

The Empowerment Program is seeking a Deputy Housing Director (Property Manager) to oversee day-to-day operations across three sites, including 3 designated properties and the main office. You will handle master leases, rent collection, and unit turnovers while coordinating with the Housing Program Director.

Reporting to the Housing Program Director, this role emphasizes trauma-informed approaches, housing-first principles, and strong vendor management, ensuring compliant, safe, and