Senior Provider Liaison Manager

Infusion for Health; Brea (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Infusion for Health in Brea, California is seeking a Senior Provider Liaison Manager to lead a 10-15 person team of Provider Liaisons across referral onboarding, conversion, and account management, aligning with Sales, Operations, and Clinical teams.

The role drives referral growth, strengthens provider relationships, and ensures smooth patient journeys from referral to scheduling while scaling operations in a fast-paced environment.

Qualifications

• 5+ years in healthcare, preferably in provider relations, healthcare sales/outreach, or referral management.
• 2+ years of people leadership experience.
• Strong understanding of referral-based healthcare models (infusion, specialty care, etc.).
• Experience in infusion, specialty pharmacy, or outpatient services.
• Familiarity with electronic medical records, customer relationship management (CRM) platforms, and referral tracking systems.
• Experience working cross-functionally with operations teams.
• Relationship builder with providers and internal teams.
• Strong operator (not just relationship-focused)
• Analytical and performance-driven
• Ability to lead in a fast-paced, scaling environment.

Responsibilities

• Lead, coach, and develop a team of 10-15 Provider Liaisons.
• Set clear expectations, KPIs, and accountability around: Referral growth, Provider engagement, Pipeline conversion, Shepherding the patient journey for new and renewal patients.
• Conduct regular 1:1s and performance reviews.
• Build an engaged, metric-driven, high-accountability culture.
• Oversee and optimize referral growth and patient conversion strategies across territories.
• Ensure strong relationships with referring providers and practices and when necessary, assist in service recovery.
• Guide team on strategic outreach cadence, relationship-building best practices, and problem solving.
• Partner with leadership to identify high-value referral sources and expansion opportunities.
• Partner on new market launches and service line expansion.
• Ensure seamless coordination between Provider Liaisons and Intake/Scheduling, Authorization teams, Clinical operations.
• Identify and remove barriers that impact referrals (delays, documentation gaps, etc.).
• Build workflows that ensure no referral falls through the cracks.
• Lead service recovery efforts in escalated patient or provider partner concerns.
• Monitor referral pipeline performance and conversion.
• Use CRM/reporting tools to track referral trends and translate data into strategy.

Skills

Healthcare experience

People leadership

Provider relationships

Referral management

EMR/CRM familiarity

Cross-functional collaboration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Exempt Brea, CA, US

4 days ago Requisition ID: 2334

Salary Range: $100,000.00 To $125,000.00 Annually

Join Our Team as a Senior Provider Liaison Manager in Brea, California

About Us:

Infusion for Health is a premier, referral-based infusion center serving patients across California, Arizona, Nevada, Washington, Colorado, and Missouri. Our unique centers feature private, comfortable rooms for a personalized patient experience. We are committed to delivering exceptional infusion therapy in a patient-focused, compassionate environment, supported by a team of skilled professionals.

Why Infusion for Health?

• Patient-Centered Care: Our mission is to provide top-notch service and clinical care in a comfortable setting.
• Growth Opportunities: As we continue to expand, we offer opportunities for career advancement and professional development.
• Supportive Environment: Join a team where your expertise is valued, and you can make a real difference in patients’ lives.

Compensation: $100,000 - $125,000 per year + Bonus + Benefits

We are seeking a Senior Provider Liaison Manager to lead and scale a high-performing team of Provider Liaisons responsible for driving referral growth, patient retention, patient conversion, and strengthening provider relationships. This role sits at the intersection of business development, inside sales, and patient operations, ensuring that referral pipelines are robust, provider partners are engaged, and operational barriers are resolved quickly. You will manage a team of 10-15 Provider Liaisons across four core workstreams: referral onboarding, referral conversion, Top 10 account management, and new center launches. You’ll also play a key role in shaping strategy, performance, and cross-functional alignment across Sales, Operations, and Clinical teams.

Responsibilities:

Leadership

• Lead, coach, and develop a team of 10-15 Provider Liaisons.
• Set clear expectations, KPIs, and accountability around:
  • Referral growth
  • Provider engagement
  • Pipeline conversion
  • Shepherding the patient journey for new and renewal patients
• Conduct regular 1:1s and performance reviews
• Build an engaged, metric-driven, high-accountability culture

Referral Growth & Provider Relationships

• Oversee and optimize referral growth and patient conversion strategies across territories
• Ensure strong relationships with referring providers and practices and when necessary, assist in service recovery
• Guide team on:
  • Strategic outreach cadence (calls, follow-ups)
  • Relationship-building best practices
  • Solution & ownership-oriented problem solving
• Partner with leadership to identify high-value referral sources and expansion opportunities
• Partner on new market launches and service line expansion

Operational Excellence & Patient Conversion

• Ensure seamless coordination between Provider Liaisons and:
  • Intake / Scheduling
  • Authorization teams
  • Clinical operations
• Identify and remove barriers that impact referrals (delays, documentation gaps, etc.)
• Build workflows that ensure no referral falls through the cracks
• Lead service recovery efforts in escalated patient or provider partner concerns
• Monitor referral pipeline performance and conversion
• Use CRM / reporting tools to:
  • Track referral trends
  • Identify leakage or stalled referrals
  • Drive accountability across the team
  • Translate data into an actionable team strategy

Infusion For Health Culture & Values

• Model and reinforce a Patients First mindset across the team
• Hold the team — and yourself — to ownership and accountability
• Lead with humility and collaborate across Intake, Operations, and Clinical
• Bring determination and a results orientation to a scaling organization

Qualifications:

• 5+ years in healthcare, preferably in:
  • Provider relations
  • Healthcare sales/outreach
  • Referral management
• 2+ years of people leadership experience
• Strong understanding of referral-based healthcare models (infusion, specialty care, etc.)
• Experience in infusion, specialty pharmacy, or outpatient services
• Familiarity with electronic medical records, customer relationship management (CRM) platforms, and referral tracking systems
• Experience working cross-functionally with operations teams
• Relationship builder with providers and internal teams
• Strong operator (not just relationship-focused)
• Analytical and performance-driven
• Ability to lead in a fast-paced, scaling environment