Senior Provider Liaison Lead: Growth & Ops

Infusion for Health; Brea (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Infusion for Health in Brea, California is seeking a Senior Provider Liaison Manager to lead a 10-15 person team of Provider Liaisons across referral onboarding, conversion, and account management, aligning with Sales, Operations, and Clinical teams.

The role drives referral growth, strengthens provider relationships, and ensures smooth patient journeys from referral to scheduling while scaling operations in a fast-paced environment.

Qualifications

• 5+ years in healthcare, preferably in provider relations, healthcare sales/outreach, or referral management.
• 2+ years of people leadership experience.
• Strong understanding of referral-based healthcare models (infusion, specialty care, etc.).
• Experience in infusion, specialty pharmacy, or outpatient services.
• Familiarity with electronic medical records, customer relationship management (CRM) platforms, and referral tracking systems.
• Experience working cross-functionally with operations teams.
• Relationship builder with providers and internal teams.
• Strong operator (not just relationship-focused)
• Analytical and performance-driven
• Ability to lead in a fast-paced, scaling environment.

Responsibilities

• Lead, coach, and develop a team of 10-15 Provider Liaisons.
• Set clear expectations, KPIs, and accountability around: Referral growth, Provider engagement, Pipeline conversion, Shepherding the patient journey for new and renewal patients.
• Conduct regular 1:1s and performance reviews.
• Build an engaged, metric-driven, high-accountability culture.
• Oversee and optimize referral growth and patient conversion strategies across territories.
• Ensure strong relationships with referring providers and practices and when necessary, assist in service recovery.
• Guide team on strategic outreach cadence, relationship-building best practices, and problem solving.
• Partner with leadership to identify high-value referral sources and expansion opportunities.
• Partner on new market launches and service line expansion.
• Ensure seamless coordination between Provider Liaisons and Intake/Scheduling, Authorization teams, Clinical operations.
• Identify and remove barriers that impact referrals (delays, documentation gaps, etc.).
• Build workflows that ensure no referral falls through the cracks.
• Lead service recovery efforts in escalated patient or provider partner concerns.
• Monitor referral pipeline performance and conversion.
• Use CRM/reporting tools to track referral trends and translate data into strategy.

Skills

Healthcare experience

People leadership

Provider relationships

Referral management

EMR/CRM familiarity

Cross-functional collaboration

Job description

Infusion for Health in Brea, California is seeking a Senior Provider Liaison Manager to lead a 10-15 person team of Provider Liaisons across referral onboarding, conversion, and account management, aligning with Sales, Operations, and Clinical teams.

The role drives referral growth, strengthens provider relationships, and ensures smooth patient journeys from referral to scheduling while scaling operations in a fast-paced environment.