Provider Liaison Manager

Infusion for Health; Brea (CA); On-site; USD 85,000 - 100,000; Full time

Job summary

Infusion for Health in Brea, California is seeking a Provider Liaison Manager to lead a high‑performing team of 10–15 Provider Liaisons and drive referral growth, patient retention, and conversion across territories.

You will align with Intake, Operations, and Clinical teams, set KPIs, coach performance, and shape strategy to remove barriers and accelerate provider partnerships in a fast‑growing, patient‑centered organization.

Qualifications

• 5+ years in healthcare, with provider relations, healthcare sales/outreach, or referral management.
• 2+ years of people leadership experience.
• Experience with referral-based healthcare models (infusion, specialty care, etc.).
• Experience in infusion, specialty pharmacy, or outpatient services.
• Familiarity with HubSpot or referral tracking systems.
• Experience working cross-functionally with operations teams.
• Strong operator and analytical, performance-driven mindset.

Responsibilities

• Lead, coach, and develop a team of 10-15 Provider Liaisons.
• Set clear expectations, KPIs, and accountability around referral growth, provider engagement, and pipeline conversion.
• Conduct regular 1:1s and performance reviews.
• Build a strong, metric-driven, high-accountability culture.
• Oversee and optimize referral growth and patient conversion strategies across territories.
• Ensure strong relationships with referring providers and practices.
• Guide team on strategic outreach cadence and relationship-building best practices.
• Partner with leadership to identify high-value referral sources and expansion opportunities.
• Coordinate between Provider Liaisons and Intake/Scheduling/Authorization/Clinical teams.
• Identify and remove barriers that impact referrals and build no-referral-fall-through workflows.
• Lead service recovery efforts in escalated patient or provider concerns.
• Monitor referral pipeline performance and translation of data into team strategy.
• Partner on new market launches and service line expansion.

Skills

People leadership

Healthcare sales

Referral management

Analytical mindset

CRM reporting

Tools

HubSpot

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Brea, CA, US

2 days ago Requisition ID: 2325

Salary Range: $85,000.00 To $100,000.00 Annually

Join Our Team as a Provider Liaison Manager in Brea, California

About Us:

Infusion for Health is a premier, referral-based infusion center serving patients across California, Arizona, Nevada, Washington, Colorado, and Missouri. Our unique centers feature private, comfortable rooms for a personalized patient experience. We are committed to delivering exceptional infusion therapy in a patient-focused, compassionate environment, supported by a team of skilled professionals.

Why Infusion for Health?

• Patient-Centered Care: Our mission is to provide top-notch service and clinical care in a comfortable setting.
• Growth Opportunities: As we continue to expand, we offer opportunities for career advancement and professional development.
• Supportive Environment: Join a team where your expertise is valued, and you can make a real difference in patients’ lives.,

Compensation

: $85,000k - $100,000k per year + Bonus + Benefits

We are seeking a Provider Liaison Manager to lead and scale a high-performing team of Provider Liaisons responsible for driving referral growth, patient retention, patient conversion, and strengthening provider relationships. This role sits at the intersection of business development, inside sales, and patient operations, ensuring that referral pipelines are robust, provider partners is engaged, and operational barriers are resolved quickly. You will manage a team of 10-15 Provider Liaisons and play a key role in shaping strategy, performance, and cross-functional alignment across Intake, Operations, and Clinical teams.

Responsibilities:

• Lead, coach, and develop a team of 10-15 Provider Liaisons.
• Set clear expectations, KPIs, and accountability around:
  • Referral growth
  • Provider engagement
  • Pipeline conversion
  • Shepherding the patient journey for new and renewal patients
• Conduct regular 1:1s and performance reviews
• Build a strong, metric-driven, high-accountability culture
• Oversee and optimize referral growth and patient conversion strategies across territories
• Ensure strong relationships with referring providers and practices
• Guide team on:
  • Strategic outreach cadence (calls, follow-ups)
  • Relationship-building best practices
  • Solution & ownership-oriented problem solving
• Partner with leadership to identify high-value referral sources and expansion opportunities
• Ensure seamless coordination between Provider Liaisons and:
  • Intake / Scheduling
  • Authorization teams
  • Clinical operations
• Identify and remove barriers that impact referrals (delays, documentation gaps, etc.)
• Build workflows that ensure no referral falls through the cracks
• Lead service recovery efforts in escalated patient or provider partner concerns
• Monitor referral pipeline performance and conversion metrics
• Use CRM / reporting tools to:
  • Track referral trends
  • Identify leakage or stalled referrals
  • Drive accountability across the team
  • Translate data into an actionable team strategy
• Partner on new market launches and service line expansion

Qualifications

• 5+ years in healthcare, preferably in:
  • Provider relations
  • Healthcare sales/outreach
  • Referral management
• 2+ years of people leadership experience
• Strong understanding of referral-based healthcare models (infusion, specialty care, etc.)
• Experience in infusion, specialty pharmacy, or outpatient services
• Familiarity with tools like HubSpot or referral tracking systems
• Experience working cross-functionally with operations teams
• Relationship builder with providers and internal teams
• Strong operator (not just relationship-focused)
• Analytical and performance-driven
• Ability to lead in a fast-paced, scaling environment