Senior Property Operations Leader - Diligence & Transitions

Comstock Companies; Arlington (VA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Housing Discount

Commuter Benefits

Free Parking and EV charging

Parental Leave Program

Friendly Work Environment

Job summary

Comstock Companies is seeking a Senior Operations Manager to be a key resource across portfolios, supporting day-to-day site operations and leading due diligence for acquisitions. You will oversee lease-ups, stabilization efforts, and ensure operational consistency across communities while mentoring on-site teams.

The role requires 5+ years in property management, supervisory experience, and strong financial acumen.

Qualifications

• 5+ years in property management, with at least two years at a Residential “Class A” building.
• 2 years of supervisory experience with demonstrated ability to manage and motivate a team effectively.
• Experience with financial statements, general accounting principles, budgeting, etc.
• Understanding of federal fair housing laws and any applicable state and local laws and regulations for property management.
• Experience supporting property acquisitions, due diligence, management transitions, and lease-ups preferred.
• Experience with Yardi Voyager and Yardi CRM.
• Strong project management, organizational, and problem-solving skills.
• Must be highly credible and trustworthy, and operate with high degree of integrity.
• Must hold oneself and others accountable and strive for a high level of excellence.
• Must have a positive, can-do attitude and be able to fuel growth and innovation.
• Must be customer-focused and results-oriented.
• Must want to learn and develop continuously.
• Ability to establish strong working relationships with others in team setting.
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment.
• Self-directed and able to work independently, with minimal supervision.

Responsibilities

• Provide interim operational support at assigned communities, including temporarily assuming responsibilities of a Property Manager, Assistant Property Manager, or Leasing Manager during staffing transitions, leave coverage, lease-ups, or operational needs
• Support and mentor on-site teams to ensure operational excellence, strong customer service, and compliance with company standards and policies
• Partner with Portfolio Managers and executive leadership to identify operational challenges and implement corrective action plans
• Lead operational due diligence efforts for prospective acquisitions, including: Physical site walks and unit inspections, Operational and file audits, Review of staffing structures and operational processes, Identification of operational risks and value-add opportunities, Coordination with internal departments and third-party vendors during diligence
• Lead and coordinate property management transitions for newly acquired communities, including: Pre-close operational planning, Transition meetings and department coordination, Setup of operational systems and procedures, Team onboarding and training, Post-transition operations stabilization
• Assist with lease-up communities to ensure leasing goals, customer experience standards, and regulatory requirements are achieved
• Conduct site inspections, operational audits, and file reviews and provide recommendations for operational improvements
• Assist with recruiting, onboarding, and training initiatives for on-site teams
• Support implementation and adoption of company systems, technology platforms, and operational best practices, including Yardi, CRM IQ, and other operational software
• Review property performance metrics including occupancy, collections, resident satisfaction, maintenance performance, and online reputation scores
• Develop and implement operational and marketing recommendations for communities experiencing occupancy or performance challenges
• Foster strong internal and external relationships with residents, team members, ownership groups, vendors, and business partners
• Maintain a high level of responsiveness, professionalism, confidentiality, and accountability
• Travel extensively throughout the portfolio as needed, including overnight travel

Skills

Leadership

Project management

Budgeting

Attention to detail

Customer focus

Education

High school diploma

College degree preferred

Tools

Yardi Voyager

Yardi CRM

Job description

Comstock Companies is seeking a Senior Operations Manager to be a key resource across portfolios, supporting day-to-day site operations and leading due diligence for acquisitions. You will oversee lease-ups, stabilization efforts, and ensure operational consistency across communities while mentoring on-site teams.

The role requires 5+ years in property management, supervisory experience, and strong financial acumen.