Senior Property Manager

FirstService Residential; New York (NY); On-site; USD 135,000 - 150,000; Full time

Job summary

FirstService Residential is seeking a Senior Property Manager to oversee the daily management of high-rise residential properties in Manhattan. The successful candidate will lead staff training, manage budgets, and ensure compliance with regulations. This full-time role offers competitive benefits including medical plans, paid time off, and a 401k match.

Benefits

Comprehensive medical plans

Paid time off

401k with company match

Short-term disability insurance

Employee assistance program

Qualifications

• 8-10 years' experience in New York City residential property management.
• Superior verbal and written communication skills.
• Proven ability to manage budgets and analyze financial statements.

Responsibilities

• Oversee building management and act as a liaison between stakeholders.
• Handle emergency situations and manage staff training.
• Prepare annual operational budgets and financial reports.

Skills

Communication

Customer Service

Financial Acumen

Decision Making

Organizational Skills

Leadership

Time Management

Education

8-10 years’ experience in property management

Tools

AvidXchange

ClickPay

Microsoft Office

Job description

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As a Senior Property Manager, you will be responsible for the daily management of a portfolio of cooperative and condominium hi-rise properties.in Manhattan. The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.

Your Responsibilities:

• Oversee all aspects of building management while acting as a liaison between the Board, tenants, and the Company.
• Responsible for leading the Board of Director/Manager meetings by keeping focus on the agenda created.
• Load tasks onto the resident/building database, FSRconnect, in Task Administration within 48 hours of any board or annual meeting.
• Prepare Board meeting minutes in a timely and professional fashion and deliver to Board within three days of meeting.
• Submit board meeting “agenda packages” to Board as required but at least four days prior to meetings using the Meeting Management System.
• Responsible for handling emergency situations and crisis management.
• Supervision and training of building staff members (union and non-union).
• Conduct thorough interviews for potential building open positions. Responsible for the coordination of background and drug tests of potential new hires.
• Conduct and manage adequate training of new staff members, as well as the ongoing training of existing staff.
• Impose progressive disciplinary action if and when required.
• Responsible for the development and implementation of building staff work schedules as well as weekly approvals of building staff payroll in ADP.
• Conduct periodic staff performance evaluations. Develop improvement strategies for the performance of building staff members.
• Monitor the cash and reserve funds of the property.
• Responsible for final review of operating statements and monthly financial reports.
• Actively participate in the preparation of annual operational budgets
• Assist the property accountant in the presentation of the annual budget to the Board.
• Keep track of property financial variance reports.
• Constantly seek, evaluate, and execute methods to preserve client cash and capital.
• Responsible for overseeing building repairs and apartment alterations.
• Approve payment of vendor invoices via accounts payable software, AvidXchange.
• Diligently monitor and take appropriate action on delinquent tenant/shareholder/owner accounts.
• Ensure that all building permits, licenses, etc. are compliant with state and local rules and regulations.
• Responsible for taking immediate action to resolve new violations.
• Ensure that old violations of record are resolved on a timely basis.
• Ensure implementation of security and safety safeguards and procedures for portfolio of properties managed.
• Perform regular property inspections to ensure building safety, maintenance, cleanliness, etc.
• Responsible for the communication of mechanical/building deficiencies and issues with building staff and other appropriate parties involved.
• Identify, discuss, plan, and negotiate with vendors to complete all necessary capital improvement projects.
• Responsible for ensuring proper vendor insurance with Vive and assisting with annual building insurance renewals, including coordinating, and completing any required scheduling insurance tasks.
• Responsible for overseeing the maintenance requirements of the properties' physical plants, such as boiler conversions and HVAC systems, and regularly obtaining vendor service contract proposals for Board review.
• Interface with all internal department personnel (accounting, compliance, closings, etc.).
• Maintain and organize electronic and paper tenants and building files.
• Respond to all communications (phone, email, etc.) in a timely and professional manner, ensuring same-day responses to emails and calls received before 3 PM.
• Be familiar with critical provisions of client management contracts.
• Maintain substantial compliance and follow Property Management Best Practices, particularly FSRconnect.
• Email the supervisor within 24 hours of a board or annual meetings with a succinct description of the general tone of the meeting and ensure the property questionnaire is kept current with any relevant updates.

Skills & Qualifications:

• 8-10 years’ experience in New York City residential condominium and cooperative property management.
• Must have superior verbal and written communications skills and proven customer service exposure.
• Must have strong financial acumen, with the ability to analyze, prepare and manage budgets, cash flow, and financial statements effectively.
• Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.
• Must have exceptional organizational skills, with the ability to manage multiple priorities, stay consistent, and remain flexible and adaptable to change while maintaining a high level of accuracy and attention to detail. Proven leadership and teamwork skills and attributes.
• Demonstrated experience in large, complex accounts with multiple clients and stakeholders.
• Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily.
• Excellent time management skills to meet deadlines and display efficiency.
• Working knowledge of Microsoft office and Windows environment necessary.
• Experience with property management software, AvidXchange, ClickPay is a plus.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation:

$135000 - $150000 / year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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