Claim Team Manager - Property Field Inspection

Davita Inc.; Spokane (WA); Remote; USD 104,000 - 140,000; Full time

Job summary

A leading company in Spokane is seeking a Team Manager to oversee claims personnel operations. Responsibilities include performance management, training, and ensuring compliance with legal requirements. The role requires a focus on leadership, effective communication skills, and physical capability for inspections. Employees can expect a competitive salary, potential incentive pay, and a range of comprehensive benefits. This remote-field position offers a chance to contribute significantly to team development and customer satisfaction.

Benefits

Generous time off policies including parental leave and bereavement leave

401(k) plan with company contributions

Comprehensive health and wellbeing programs

Educational benefits including tuition assistance

Career development opportunities through training programs

Qualifications

• Leadership and management experience required.
• Physical agility for inspections and possibly training needed.
• Must have a valid driver's license.

Responsibilities

• Manage claim personnel function including hiring, training, and performance.
• Review operation's claim activities including compliance with laws.
• Implement new company procedures and promote inclusive development.

Skills

Effective written and verbal communication skills

Leadership behaviors

Customer focus

Education

Bachelor's degree in a related field or equivalent work experience

Tools

Xactimate

XactContents

Job description

Location US-WA-Spokane
Job Category Claims and Investigation
Position Type Regular Full Time
Req ID 41496


Overview

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes:

• First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
• Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
• Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
• Promoting development of employees within an inclusive environment

Where You'll Work:

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates.

This position is located in E Washington (Spokane, Tri-Cities & Wenatchee), WA and responsible for leading a team who services these zip codes: 98617 98620 98670 98673 98801 98802 98812 98813 98814 98815 98816 98817 98819 98821 98822 98823 98824 98826 98827 98828 98829 98830 98831 98832 98833 98834 98836 98837 98840 98841 98843 98844 98845 98846 98847 98848 98849 98850 98851 98852 98853 98855 98856 98857 98858 98859 98860 98862 98922 98925 98926 98934 98940 98941 98943 98946 98950 99001 99003 99004 99005 99006 99008 99009 99011 99012 99013 99014 99020 99021 99022 99023 99026 99027 99029 99031 99032 99034 99036 99037 99039 99040 99101 99103 99104 99105 99109 99110 99114 99115 99116 99117 99118 99119 99121 99122 99123 99124 99126 99129 99131 99133 99134 99135 99137 99138 99140 99141 99144 99146 99147 99148 99149 99150 99151 99152 99154 99155 99157 99159 99160 99166 99167 99169 99170 99173 99176 99180 99181 99185 99201 99202 99203 99204 99205 99206 99207 99208 99212 99216 99217 99218 99223 99224 99251 99260 99301 99320 99321 99322 99323 99324 99326 99329 99330 99335 99336 99337 99338 99341 99343 99344 99345 99346 99350 99352 99353 99354 99360 99361 99362 99363 99371

Competitive candidates should reside within a commutable distance of this territory.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Qualifications

Competitive candidates must demonstrate the following:

• Effective written and verbal communication skills
• Demonstrated leadership behaviors
  
  • Promote and maintain a relentless focus on the customer when making decisions
  • Candidly assess our environment and tackle challenges head-on
  • Inspire and energize people to understand and achieve common goals
• Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• May be required to complete Rope and Harness Safety Training
• A valid driver's license is required

Preferred:

• Bachelor's degree in a related field of equivalent work experience
• Claims operations and/or call center experience
• Prior leadership experience
• Experience with Xactimate, XactContents

Additional Details:

• Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s)

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $104,000.00-139,500.00
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 24% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

Please see job description

PI273217773