Senior Property Damage Claims Supervisor

City of New York; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

The New York City Comptroller’s Office is seeking a Claims Specialist to supervise the daily work of claim staff and coordinate the disposition of settlements and disallowances. The role involves guiding staff performance and handling investigations for high‑profile claims in collaboration with the Law Department and city agencies.

Responsibilities include liaising with claimants, agencies, and carriers to investigate and settle claims, maintaining accurate records, and providing regular

Qualifications

• A baccalaureate degree from an accredited college or university; or
• An associate degree or 60 semester credits from an accredited college or university and two years of full-time satisfactory experience investigating and/or settling claims for personal injury or property damage or loss; or
• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of full-time satisfactory experience investigating and/or settling claims for personal injury or property damage or loss; or
• A satisfactory combination of education and/or experience that is equivalent to “1”, “2” or “3” above.
• College education may be substituted for experience as described in “2” or “3” above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have a four‑year high school diploma or its educational equivalent.

Responsibilities

• Supervise the daily work of claim specialists, coordinate their work, and review claims submitted by staff to ensure they are complete, and that an accurate disposition is determined regarding claim settlement or disallowance
• Guide and monitor the performance of staff, including setting tasks and standards, completing performance evaluations, and maintaining regular diary reviews of assigned claims
• Supervise and/or aid in the investigation of high‑profile claims that involve multiple claimants, preparing and/or reviewing spreadsheets, or drafting reports or memoranda when required
• Communicate effectively and professionally with all claimants, especially with pro se claimants; act as a liaison between the Comptroller's Office, agencies, attorneys, claimants, insurance carriers, etc. for the purpose of investigating and settling claims
• Interact within prescribed limits to approve/disapprove recommendations made by the Law Department
• Communicate effectively and professionally with the Comptroller's engineering and auditing staff, the Bureau of Fiscal Services, the Central Imaging Facility, the motor vehicle damage appraisal contractor, as well as the staff of other elected officials, among others
• Use available databases for the purpose of obtaining information relevant to the investigation of a claim
• Provide the Assistant Chief Division Chief with regular activity reports of staff assigned
• Perform related assignments and special projects as required.

Education

Baccalaureate degree

Associate degree or 60 semester credits

High school diploma with 4 years experience

Education/experience combination policy

Job description

The New York City Comptroller’s Office is seeking a Claims Specialist to supervise the daily work of claim staff and coordinate the disposition of settlements and disallowances. The role involves guiding staff performance and handling investigations for high‑profile claims in collaboration with the Law Department and city agencies.

Responsibilities include liaising with claimants, agencies, and carriers to investigate and settle claims, maintaining accurate records, and providing regular