Senior Property Coordinator

RXR; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

RXR in New York is seeking a Senior Property Coordinator to act as the front line for tenants, conveying needs to Property Managers and Maintenance. You will perform duties consistent with RXR’s core values and the building’s business plan.

You will manage emails, schedule vendor work, communicate project updates to tenants, and assist with invoices, purchase orders, and reporting on a regular basis.

Qualifications

• Hospitality-minded, resilient, flexible, positive, goal-oriented, accountable and reliable.
• Builds relationships with tenants, vendors, and colleagues; team player with strong communication skills.
• Proactive, able to manage multiple tasks and priorities in a fast-paced environment.
• Able to navigate complex information to assess issues and solve problems.

Responsibilities

• Manage email inbox and ensure tenant requests are delegated promptly.
• Approve and schedule vendor work and coordinate access to tenant spaces.
• Communicate with tenants about construction projects and elevator issues.
• Process invoices and monitor purchase orders; close out tickets with relevant team members.
• Weekly and monthly tasks include contract reviews, accruals, and reporting.

Skills

Professionalism

Communications

Office Administration

Problem Solver

Tools

Microsoft Office Suite

Monday.com

Job description

Headquartered in New York with a nationally-scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies.

Senior Property Coordinators are front line representatives of the Company and are responsible for receiving, logging and dispatching tenant requests for service in an efficient, friendly, and responsible manner. The Senior Property Coordinator must be capable of accurately conveying the tenant’s needs to the Property Managers and Maintenance Personnel. All responsibilities should be performed in a manner consistent with RXR’s Core Values as well as the building’s business plan.

Responsibilities:

• Daily Responsibilities:
• Manage email inbox - follow up on all incoming emails pertaining to building requests ensuring they are delegated correctly and handled promptly.
• Approve and schedule vendor work for building tenants and coordinate the appropriate access to tenant spaces. Follow up on the completion of work and close out with the Assistant Property Manager.
• Communicate with tenants regarding construction projects.
• Follow up on elevator issues and notify tenants of any restrictions in service.
• Initiate the invoice approval process and review contracted invoices with the Tenant Services Coordinator.
• Approve vendor and miscellaneous invoices
• Close out Angus tickets following up with tenants on noise/odor tickets.
• Monitor Hot List and review urgent items with the Assistant Property Manager.
• Check Purchase Order log- update if purchase orders were issued for work completed over the weekend. Update notes daily and review with Assistant Property Manager.
• Assist tenants with special requests/inquiries.
• Weekly Responsibilities:
• Work with Assistant Property Manager as needed on new Summary Agreements/ Contracts
• Add security invoices and any miscellaneous charges into COVE work order tickets.
• Contact base building engineers with open projects/deliveries for update and mark in Purchase Order log.
• Keep Purchase Order log up to date
• Review incident reports and videos from Director of Security. (Follow up with Assistant Property Manager to ensure the documents were signed off and sent to Corporate appropriately).
• Weekly walk throughs of base building areas with SPM and APM.
• Monthly Responsibilities:
• Send accruals to accounting.
• Complete the Asset Report (non-electric, service contract, violation, COVE)
• Verify COVE billing with Assistant Property Manager
• Complete COVE Uploads
• Complete Utilities Summary Sheet for AVP, Senior Property Controller.
• Update monthly tenant services sales in electric/water/steam for accounting.
• Work with Fire Life Safety Director to add Summons/hearing dates to calendar for reminders.
• If holiday/RXR tests affect tenants – Send out Tenant News to entire building via email.
• Quarterly Responsibilities:
• Review and address any open invoices on buildings account with security.
• Yearly Responsibilities:
• Assist with all building reporting including Public Light and Power reporting.
• Assist with Budget in Kardin.
• Schedule Convector/Window cleaning with tenants and base building engineering.
• Service Recovery True-ups – Work with AVP, Senior Property Controller on any information they require.

Qualifications:

• Professionalism: Hospitality-minded, resilient, flexible, positive, goal-oriented, accountable and reliable.
• Communications: Builds relationships with tenants, vendors, and colleagues; team player, demonstrates self-awareness. Problem solver. Effectively conveys information (verbal and written), in a timely fashion, with a clear understanding of needs and communication styles of each stakeholder.
• Office Administration: Proactive, prioritizes work effectively to meet commitments and manage the office. Able to manage multiple tasks and projects with accuracy.
• Problem Solver: Navigates complex, and potentially contradictory, information to effectively assess issues and solve problems. Asks the right questions to analyze situations.

Knowledge Areas:

• Microsoft Office Suite, especially Excel required
• Project Management Software (Monday.com) preferred

Experience and Education

• Experience in a customer facing position preferred

Our Core Values:

• We believe in doing the right thing – we are values driven.
• We believe in leading with bold ideas – we are innovative.
• We believe in striving for excellence – we go above and beyond.
• We believe in saying humble, and hungry – this means we’re ambitious, not arrogant.
• We believe in cultivating trusted relationships – we believe in building enduring partnerships.
• We believe in acting like an owner – we are accountable.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary/rate, several factors may be considered as applicable (e.g. location, years of service, specialty, education, relevant experience).

Pay Range

$65,000 - $75,000 USD

RXR is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

RXR is committed to the full inclusion of all qualified individuals. As part of this commitment, RXR will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact 516-506-6847.