Senior Property Claims Representative

Construction Association of Michigan; Grand Rapids, Northern (MI, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Farm Bureau Insurance Michigan is seeking a Senior Property Claims Representative to manage property and casualty claims across commercial, residential, farm property, and related liability. You will investigate, evaluate and control claims with minimal supervision, ensuring timely, equitable resolutions for insureds and claimants.

Role requires 5–7 years of multi-line property claims experience, strong knowledge of insurance contracts, and designations such as INS or AIC.

Qualifications

• Bachelor's degree required or equivalent experience.
• 5–7 years multi-line or property claims experience required.
• Advanced knowledge of insurance contracts and company policies required.
• Must possess outstanding listening and superior customer service skills.
• Advanced knowledge of estimating systems and construction requirements required.
• Must have access to high speed Internet at home if position is field-based.
• Must possess a valid driver license with an acceptable driving record.
• Designations INS, AIC or similar professional insurance designation required.

Responsibilities

• Investigate, evaluate and control property and casualty claims under minimal supervision.
• Maintain advanced knowledge of buildings, construction, repair costs and scoping damages.
• Assist in training others on repair estimating systems and damage scoping.
• Ensure timely service and equitable resolution for insureds and claimants.

Skills

Customer service

Listening skills

Communication

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Estimating systems

Job description

Senior Property Claims Representative

To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To make certain that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company.

Investigate, evaluate and control property and casualty claims under minimal supervision.

Maintain advanced knowledge of various types of buildings, construction, repair cost and methods, repair-estimating system and scoping damages. Assist in training others on repair estimating system and scoping of damage.

Maintain advanced knowledge of farm machinery, livestock and home furnishings.

Required

• Bachelor's degree required with focus on construction trades, agriculture-related studies, business administration or insurance related field preferred, or equivalent experience may be considered.
• Minimum five to seven years multi-line or property claims experience required.
• Advanced knowledge of insurance contracts written by the companies required.
• Advanced knowledge of company and divisional policies and procedures required.
• Must possess outstanding listening and superior customer service skills.
• Advanced knowledge of estimating systems and construction requirements and methods required.
• Must have access to high speed Internet at home if position is field-based.
• Must possess a valid driver license with an acceptable driving record.
• Designations in INS, AIC and/or similar professional insurance designation required.

Preferred

• Designation in CPCU preferred.

Note:

This is a work from home (within the State of Michigan) field adjuster position, covering the Greater Grand Rapids, Michigan area.

• Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

PI287611280