Senior Property Associate

JLL; New York (NY); On-site; USD 69,000 - 80,000; Full time

Job summary

JLL in New York is seeking a Senior Property Associate to expand responsibilities in property operations and serve as a liaison among tenants, property managers, vendors and stakeholders. The role emphasizes delivering outstanding customer service, supporting financial processes, and advancing admin tasks in a dynamic commercial real estate team.

You will lead projects, mentor junior staff, manage AP/AR, prepare monthly reports, assist with lease administration, and help coordinate tenant events

Qualifications

• Bachelor's degree in business, real estate, communications, or a related field.

Responsibilities

• Provide exceptional customer service to tenants by responding to inquiries, processing service requests, and coordinating resolution of maintenance issues
• Support property management with administrative tasks, data entry, and maintenance of property records
• Oversee financial operations including AP/AR processing, budget variance analysis, and monthly financial reporting
• Manage vendor coordination and work orders to ensure timely maintenance and repairs
• Prepare monthly reports, financial summaries, and property performance updates for senior management and clients
• Assist lease administration: tenant move-ins, filing, and communications coordination
• Lead tenant events and building communications to enhance tenant experience
• Ensure compliance with Property Management Agreements and local ordinances

Skills

Customer service

Communication

Organization

Prioritization

Team mentorship

Education

Bachelor's degree in Business, Real Estate, Communications, or related field

Tools

Yardi

Kardin

MRI

Job description

What this job involves:

As a Senior Property Associate at JLL, you will take on expanded responsibilities in property operations while serving as a key liaison between tenants, property managers, vendors and other stakeholders. You will also provide accounting and financial support, maintain positive tenant relations and provide superior customer service. As a Senior Property Associate, you will lead specialized projects, mentor new team members and owner critical administrative functions. This position provides an outstanding opportunity to launch and grow your career in commercial property management, where you'll work alongside experienced professionals who are committed to your growth and development.

What your day-to-day will look like:

• Provide exceptional customer service to tenants by responding to inquiries, processing service requests, and coordinating resolution of maintenance issues
• Support property management team with administrative tasks including data entry, document preparation, and maintenance of property records and databases
• Oversee comprehensive financial operations including AP/AR processing, budget variance analysis, and monthly financial reporting preparation
• Manage vendor coordination and work orders to ensure timely completion of maintenance and repair activities
• Help prepare monthly reports, financial summaries, and property performance updates for senior management and clients
• Support lease administration activities including tenant move-in processes, document filing, and communication coordination
• Lead tenant events, building communications, and community engagement initiatives to enhance tenant experience
• All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

On-site Presence Required

Complete job description available on JLL's internal portal

Required qualifications:

• Bachelor's degree in Business, Real Estate, Communications, or related field
• 1-2 years of experience with Yardi, Kardin and/or MRI property management software
• 2-3 years of work experience in an office environment, preferably in commercial real estate or property management
• 2-3 years of work experience in a customer service or customer-facing position
• Strong written and verbal communication skills
• Excellent organizational skills with ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Positive attitude with eagerness to grow within the commercial real estate industry

Salary 69K to 80k