About the Role
A leading healthcare technology organization is seeking an experienced Senior Project Manager to lead complex pharmacy automation implementations for hospitals and healthcare systems across North America.
This is a highly visible, customer-facing role responsible for managing large-scale projects from contract handoff through implementation, go-live, and customer acceptance. The ideal candidate will bring a strong background in healthcare, hospital, pharmacy, or medical technology project management, along with proven experience managing significant project budgets and timelines.
Projects typically range from $500K to $3M in value and can span 12-24 months, requiring a project manager who can effectively manage scope, costs, risks, resources, and client expectations.
Key Responsibilities
- Lead multiple concurrent pharmacy automation implementation projects from kickoff through completion
- Manage project scope, schedules, budgets, risks, and customer expectations
- Serve as the primary point of contact for clients throughout the project lifecycle
- Conduct project kickoff meetings and lead ongoing status and stakeholder meetings
- Coordinate cross-functional teams including software, hardware, engineering, installation, and training resources
- Review contracts and project specifications to ensure successful execution
- Monitor project milestones and ensure delivery remains on time and within budget
- Manage project-related procurement activities and vendor coordination
- Identify, document, and resolve project issues and risks
- Support customer go-live activities and transition to long-term support teams
- Drive customer acceptance and project closeout processes
- Mentor junior project managers and contribute to process improvement initiatives
Required Qualifications
- Bachelor's degree required
- 7+ years of project management experience
- Experience managing healthcare, hospital, pharmacy, or medical technology projects
- Strong experience managing large project budgets and financial performance
- Proven success delivering complex projects on schedule and within budget
- Experience managing customer-facing implementations and stakeholder relationships
- Strong understanding of contracts, project scope, change management, and risk mitigation
- Proficiency with Microsoft Office and Microsoft Project
- Excellent communication, organizational, and customer service skills
Preferred Qualifications
- Pharmacy automation implementation experience
- ERP implementation experience, ideally SAP
- Experience working within a vendor, consulting, or healthcare technology environment
- Experience mentoring or leading project management teams
What Makes Someone Successful in This Role?
- Ability to quickly understand project scope, contractual obligations, and customer requirements
- Strong budgeting and financial management expertise
- Exceptional organizational and stakeholder management skills
- Comfortable managing multiple projects simultaneously
- Willingness to travel to customer sites when required
- Ability to collaborate with international teams and work occasional off-hours to support global operations
- Process-driven mindset with a focus on delivering projects successfully and exceeding customer expectations
Must-Have Experience
- Healthcare, Hospital, Pharmacy, or Medical Technology Project Management
- 7+ Years of Project Management Experience
- Complex Implementation Projects
Nice-to-Have Experience
- Pharmacy Automation Solutions
- SAP or ERP Systems
- Healthcare Technology Vendor Experience
If you're an experienced Project Manager who thrives in a client-facing environment and enjoys leading large-scale healthcare technology implementations, we'd love to connect with you. This is an excellent opportunity to join an organization that is transforming pharmacy operations through innovative automation solutions.