Senior Project Manager, Operations - Hybrid

XPO; Ann Arbor (MI); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

PTO up to 15 days first year

9 paid holidays

401(k) with company match

Education assistance

Incentive plan

Competitive compensation package

Job summary

XPO is seeking a Senior Project Manager, Labor Planning in a hybrid role to drive labor optimization across operations. You will independently create and manage comprehensive project plans, coordinate with stakeholders, and guide the design and deployment of labor planning tools.

The role emphasizes change management, training, and delivering measurable benefits. A bachelor’s and 2 years of PM/ops/HR experience in logistics or manufacturing, plus strong MS Office skills, are required.

Qualifications

• Bachelor’s degree in Business, Operations Management, Human Resources or a related field, or equivalent related work or military experience.
• 2 years of work experience in project management, operations or human resources, preferably in logistics or manufacturing
• Project management experience including responsibility for project plans, timelines, risks, deliverables and stakeholder communication
• Excellent communication and leadership skills
• Experience with Microsoft Office (Word, Excel and PowerPoint)

Responsibilities

• Independently create and manage cohesive project plans with clear scope, milestones, critical paths, task dependencies, resource needs, risks, issues and mitigation actions.
• Partner with business process owners and cross‑functional stakeholders to identify, define and prioritize labor planning opportunities that support staffing, service, productivity, cost, quality and safety objectives.
• Coordinate the design, development, testing, pilot and implementation of labor planning tools, system enhancements, processes and programs.
• Translate operational needs into business requirements, process flows, user stories, wireframes and implementation plans in collaboration with business and technology partners.
• Use operational KPIs, reporting, data mining and analysis to scope opportunities, monitor project performance, identify gaps and support data‑driven decisions.
• Manage projects through completion, track deliverables and expected benefits, and elevate roadblocks, bottlenecks or decisions requiring leadership support.
• Facilitate project meetings, document decisions and action items, and provide concise status updates to project teams, field stakeholders and senior leaders.
• Develop and execute change‑management plans, including stakeholder communication, training, adoption support and reinforcement activities.
• Serve as an active trainer and change agent for labor management initiatives, ensuring solutions are practical, scalable and sustainable for field operations.
• Build strong working relationships across Engineering, Operations, Human Resources, Technology, Safety and other centers of excellence.
• Conduct post‑implementation reviews and audits to evaluate adoption, effectiveness, savings and opportunities for continuous improvement.
• Develop presentations that clearly communicate project status, solution components, risks, business impact and recommendations.
• Support other project managers and team members as business priorities require.

Skills

Project management

Communication

Leadership

Education

Bachelor’s degree

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Career Opportunities: Senior Project Manager, Operations - Hybrid (389996)

Requisition ID389996-Posted10/08/2026-US

What you need to succeed as a Senior Project Manager, Labor Planning at XPO:

• Bachelor’s degree in Business, Operations Management, Human Resources or a related field, or equivalent related work or military experience
• 2 years of work experience in project management, operations or human resources, preferably in logistics or manufacturing
• Project management experience including responsibility for project plans, timelines, risks, deliverables and stakeholder communication
• Excellent communication and leadership skills
• Experience with Microsoft Office (Word, Excel and PowerPoint)

Preferred qualifications:

• PMP certification
• Experience in transportation, logistics, service center operations or less-than-truckload freight
• Experience with labor planning, labor management systems, workforce planning tools or HR systems
• Experience with Microsoft Project, Smartsheet or another project and portfolio management platform
• Knowledge of process improvement, change management and operational implementation methodologies
• Experience developing training materials, standard work and executive‑level presentations
• Self‑motivated, results‑oriented work style with sound judgment in complex or urgent situations

About the Senior Project Manager, Labor Planning job

Pay, benefits and more:

• C ompetitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Independently create and manage cohesive project plans with clear scope, milestones, critical paths, task dependencies, resource needs, risks, issues and mitigation actions.
• Partner with business process owners and cross‑functional stakeholders to identify, define and prioritize labor planning opportunities that support staffing, service, productivity, cost, quality and safety objectives.
• Coordinate the design, development, testing, pilot and implementation of labor planning tools, system enhancements, processes and programs.
• Translate operational needs into business requirements, process flows, user stories, wireframes and implementation plans in collaboration with business and technology partners.
• Use operational KPIs, reporting, data mining and analysis to scope opportunities, monitor project performance, identify gaps and support data‑driven decisions.
• Manage projects through completion, track deliverables and expected benefits, and elevate roadblocks, bottlenecks or decisions requiring leadership support.
• Facilitate project meetings, document decisions and action items, and provide concise status updates to project teams, field stakeholders and senior leaders.
• Develop and execute change‑management plans, including stakeholder communication, training, adoption support and reinforcement activities.
• Serve as an active trainer and change agent for labor management initiatives, ensuring solutions are practical, scalable and sustainable for field operations.
• Build strong working relationships across Engineering, Operations, Human Resources, Technology, Safety and other centers of excellence.
• Conduct post‑implementation reviews and audits to evaluate adoption, effectiveness, savings and opportunities for continuous improvement.
• Develop presentations that clearly communicate project status, solution components, risks, business impact and recommendations.
• Support other project managers and team members as business priorities require.

XPO does not provide employment‑based immigration sponsorship for employment in the United States for this role. Applicants must be authorized to work in the United States without current or future employer sponsorship.

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .