Manager, Freight Operations

XPO; Chicopee (MA); On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

Full health insurance

Life insurance

Disability insurance

PTO 15 days

9 holidays

401(k) match

Education assistance

Incentive plan

Job summary

XPO is seeking a Freight Operations Manager in the United States to lead daily service center operations, ensure efficient delivery, and manage revenue, cost controls, and staffing. The role requires at least 4 years of related experience, supervisory skills, and LTL industry knowledge; OSHA/DOT regulations experience is preferred.

Competitive compensation and full benefits are included. You'll work with a team to mentor staff, meet safety standards and performance metrics, and participate in

Qualifications

• 4 years of related work experience required.
• Supervisory or management experience required.
• Experience in the less-than-truckload (LTL) industry.
• Experience with hazardous materials regulations, OSHA and DOT rules.

Responsibilities

• Oversee daily freight operations and service center performance.
• Ensure staffing levels, utilization and training.
• Manage revenue, cost controls and budget adherence.
• Mentor and coach center personnel.

Skills

4 years of related work experience

Supervisory or management experience

Experience in the LTL industry

Hazardous materials regulations OSHA/§

Education

Bachelor's degree or equivalent

Job description

Career Opportunities: Manager, Freight Operations (389977)

Requisition ID389977-Posted09/29/2026-US

What you’ll need to succeed as a Freight Operations Manager at XPO

• 4 years of related work experience


• Supervisory or management experience


• Experience in the less-than-truckload (LTL) industry


• Experience with hazardous materials regulations, OSHA and Department of Transportation (DOT) rules and regulations

Preferred qualifications:

• Bachelor's degree, 4 years of related work experience or equivalent military experience


• LTL freight management and/or service center/management experience


• Experience driving a forklift


• Strong interpersonal and management skills; ability to effectively lead, coach and influence employees


• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for the intended audience

About the Freight Operations Manager job

Pay, benefits and more:

• Competitive compensation package


• Full health insurance benefits available on day one


• Life and disability insurance


• Earn up to 15 days of PTO over your first year


• 9 paid company holidays


• 401(k) option with company match


• Education assistance


• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Handle the efficiency and effectiveness of the delivery service provided to our customers


• Guide the complete daily operations of the service center


• Oversee revenue, profit and cost controls


• Ensure proper staffing, utilization and management of personnel


• Mentor and manage all personnel working at the facility

Freight Operations Managers are required to:

• Frequently lift up to 50 lbs. and occasionally greater than 75 lbs.


• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel


• Work outdoors in inclement weather


• Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Annual Salary Range: $90,470 to $113,088. Actual compensation may vary due to factors such as experience and skill set. This is an incentive-based position, which may include bonuses, incentive or commission plans.

XPO does not provide employment-based immigration sponsorship for employment in the United States for this role. Applicants must be authorized to work in the United States without current or future employer sponsorship.

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .