Call Center Customer Service Representative

SARL ARTILEC; San Jose (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center/Patient Service Representative for a fully remote position. In this role, you will engage with customers to assist them in improving their financial standing while providing exceptional service. You will leverage your communication and problem-solving skills to educate clients on account terms and negotiate suitable repayment options. Join a team that values your contributions and offers industry-leading benefits, including medical and dental insurance, and a supportive work environment focused on your success.

Benefits

Weekly pay via direct deposit

Medical and dental insurance

Maximum non-tax stipends for lodging, meals, and incidentals

Qualifications

• Proficiency in Windows OS and strong typing skills are essential.
• Prior call center experience is preferred for this role.

Responsibilities

• Handle calls with customers and help them improve their financial situation.
• Educate customers on account terms and negotiate repayment solutions.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Knowledge of financial concepts

Ability to work independently

Familiarity with accounts receivable

Strong typing skills

Education

High school diploma or GED

Tools

Windows operating system

Job description

Call Center/ Patient Service Representative - Remote

Summary

Title:

Title: Call Center/ Patient Service Representative - Remote

ID:

ID: 1011

Location:

Location: United States, Houston, TX

Salary Range:

Salary Range: $30.50 - $43.90 per hour

Job type:

Job type: N/A

Description

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES
DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

Job Location: Fully Remote (US)
Est. Hourly Pay: $30.50 - $43.90

We are excited to welcome you to our office and our team members are dedicated to ensuring your long-term success. The health and safety of our employees, their families, our clients, candidates, and our communities are of the utmost importance to us and we are following the recommended social distancing guidelines.

JOB RESPONSIBILITIES

• Initiate or handle calls with customers by phone
• Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
• Educate customers on account terms and payment plans
• Negotiate and offer solutions for repayment that best suits the consumer and the business
• Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up

REQUIREMENTS

• Ability to successfully pass criminal background check, along with a drug screen
• Authorized to work in the United States

Qualifications
- High school diploma or GED
- Proficiency in Windows operating system
- Strong typing skills
- Customer service experience
- Knowledge of financial concepts
- Ability to work independently and in a team environment
- Excellent communication and problem-solving skills
- Familiarity with accounts receivable and accounts payable processes
- Prior experience in a call center or similar role
- Understanding of medical terminology and billing procedures

Industry Leading Benefits:

• Weekly pay via direct deposit and accessible payroll support
• Medical and dental insurance
• Maximum non-tax stipends available including lodging, meals and incidentals

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