Senior Project Manager – Customer Transformation (Remote)

Blue Star Partners LLC; Columbus (OH); On-site; USD 137,760 - 179,088; Full time

Benefits offered by this job

ICHRA health benefit option

Competitive pay rate

Job summary

Blue Star Partners LLC is seeking a Senior Project Manager for their Customer Transformation Program, remote from Columbus, OH. This position demands strong leadership in managing customer transformation initiatives, focusing on CRM, billing, and service platforms. Candidates should have over 7 years of experience in program management, excellent communication skills, and experience with cross-functional teams. The role offers a contract duration of 6–12 months with competitive pay and benefits for W-2 employees.

Qualifications

• 7+ years of experience leading complex, enterprise-scale projects or programs.
• Proven experience supporting customer transformation or customer experience initiatives.
• Strong execution mindset with demonstrated ability to drive delivery and accountability.

Responsibilities

• Lead execution of customer transformation initiatives aligned to assigned workstreams.
• Drive delivery across customer-facing systems and processes.
• Develop and manage detailed project plans, milestones, risks, and dependencies.

Skills

Project management

Stakeholder management

Communication skills

Cross-functional team leadership

Tools

CRM platforms

SAP

IVR systems

Job description

Blue Star Partners LLC is seeking a Senior Project Manager for their Customer Transformation Program, remote from Columbus, OH. This position demands strong leadership in managing customer transformation initiatives, focusing on CRM, billing, and service platforms. Candidates should have over 7 years of experience in program management, excellent communication skills, and experience with cross-functional teams. The role offers a contract duration of 6–12 months with competitive pay and benefits for W-2 employees.