Senior Project Manager (Clienteling)

Gotham Technology Group; New Jersey; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Gotham Technology Group seeks a Senior Project / Program Manager for a global retail client, leading cross-functional initiatives in Client Engagement: CRM, Salesforce and mobile apps. You will own end-to-end programs, drive delivery, and align multiple teams across business, product, IT, data, and vendors.

Based in Morris County, NJ, this hybrid role (onsite 3-4 days/week) is a 12-month contract. You will join the client’s PMO Practice as Portfolio Manager, providing governance, risk management

Qualifications

• 8+ years of project and program management experience in a technology-driven environment.
• Hands-on understanding of how software is built and run.
• Proven delivery of projects involving CRM platforms, especially Salesforce, and internal mobile applications.
• Practical Agile experience (Scrum, SAFe or similar) with structured project governance.
• Experience with portfolio tracking, portfolio reviews, and executive-level reporting.
• Full professional fluency in English.

Responsibilities

• Own critical projects and programs end to end: define scope, objectives, plans, milestones, and success criteria, then drive delivery to completion.
• Launch initiatives, follow up with stakeholders, remove blockers, and maintain momentum.
• Coordinate multiple workstreams on long programs (9–12+ months), managing dependencies, sequencing, and integration points.
• Identify and mitigate risks early, manage issues, and escalations in a structured way.
• Align business, product, engineering, IT, data, vendors, and system integrators around shared priorities.
• Work within the existing Agile delivery model (Scrum, SAFe, PI Planning) and align governance with team cadences.
• Track and maintain the domain portfolio with the Agile Coach, covering status, priorities, capacity, dependencies, and value delivered.
• Prepare and lead regular portfolio reviews with domain leadership and produce concise executive reporting.

Skills

Project management

Cross-functional leadership

Agile

Salesforce CRM

Executive reporting

Vendor coordination

Tools

Jira

Confluence

Dashboards

Job description

Senior Project / Program Manager – Client Engagement (CRM, Salesforce & Mobile)

Location: Morris County, NJ (Hybrid: onsite 3-4 days/week)

Type: 12-month contract

About the Role

Gotham Technology Group is seeking a Senior Project / Program Manager for a global retail client. You will lead the most critical cross-functional initiatives in the Client Engagement domain: projects and multi-stream programs that run from a few months to more than a year. You will own each initiative from start to finish, drive progress, align teams, and act before being asked.

You will also join the client’s PMO Practice, embedded in the Client Engagement domain, and serve as the domain’s Portfolio Manager. Working with the Agile Coach, you will give leadership a clear, current view of the portfolio, its risks, and its outcomes.

What You’ll Do

• Own critical projects and programs end to end: define scope, objectives, plans, milestones, and success criteria, then drive delivery to completion.
• Launch initiatives, follow up with stakeholders, remove blockers, and maintain momentum.
• Coordinate multiple workstreams on long programs (9–12+ months), managing dependencies, sequencing, and integration points.
• Identify and mitigate risks early, manage issues, and escalated in a structured, timely way.
• Align business, product, engineering, IT, data, vendors, and system integrators around shared priorities.
• Work within the existing Agile delivery model (Scrum, Agile at Scale, PI Planning) and align project governance with team cadences. The Agile Coach facilitates ceremonies; this role does not.
• Track and maintain the domain portfolio with the Agile Coach, covering status, priorities, capacity, dependencies, and value delivered.
• Prepare and lead regular portfolio reviews with domain leadership.
• Produce concise executive reporting on progress, key decisions, risks, and escalations.

PMO Practice Contribution

• Apply existing PMO playbooks, methods, and best practices.
• Build and maintain project and portfolio toolkits, including templates, dashboards, and governance artifacts.
• Share lessons learned and contribute to the project management community of practice.
• Project and program plans covering scope, roadmap, milestones, workstreams, dependencies, and resourcing
• RAID logs with clear ownership and escalation paths
• Status updates and executive summaries
• Portfolio review materials, facilitation, and follow-up
• New or improved PMO templates and artifacts

What You Bring

Required:

• 8+ years of project and program management experience, including leading complex, cross-functional programs in a technology-driven environment
• Hands-on understanding of how software is built and run
• Proven delivery of projects involving CRM platforms, especially Salesforce, and internal mobile applications
• Practical Agile experience (Scrum, SAFe or a similar scaled framework, PI Planning) combined with structured project governance
• Experience with portfolio tracking, portfolio reviews, and executive-level reporting
• Full professional fluency in English

Technical Landscape: Not a developer, but you should be able to follow technical discussions, challenge estimates, and anticipate risk across:

• Salesforce: Service, Sales, and Marketing Clouds; configuration vs. customization; release and environment management
• Internal iOS apps: app lifecycle, versioning, internal distribution, device deployment, in-store apps
• APIs & integration: REST APIs, middleware, integration patterns, cross-platform data flows and dependencies
• Custom development: SDLC, backlog management, environments, CI/CD, testing and QA, production releases
• Tooling: Jira, Confluence (or equivalent), portfolio and reporting tools, dashboards

Preferred:

• Retail, luxury, or consumer brand experience

Who Thrives Here

• Natural leader and owner: you take full accountability and lead without direct authority.
• Proactive: you anticipate rather than react and follow up relentlessly.
• Technically credible: you’re comfortable with engineers, architects, and vendors, and you translate technical complexity into business impact.
• Structured and pragmatic: you scale governance to what each initiative needs.
• Executive communicator: you are clear and confident with senior leadership, especially on risks and trade-offs.