Senior Project Manager – Class Action & Remediation

Paradigm Information Services, Inc.; United States; Remote; USD 62,000 - 103,000; Part time

Benefits offered by this job

Medical, dental, vision, life

401(k)

PTO

Sick leave

Job summary

Paradigm Information Services, Inc. is seeking a Client Services Senior Project Manager for Class Action & Remediation. This senior, client-facing role leads complex projects, manages financials and resources, and builds teams to ensure exceptional delivery.

Ideal candidates combine client relationship skills with financial acumen and operational discipline. You will oversee cross-functional teams including data analysts, developers, and claims staff, guiding projects from planning through

Qualifications

• Extensive project management and client-facing experience with complex projects.
• Experience with Remediation and Class Action administration is a plus.
• Bachelor’s degree or related discipline; advanced degree preferred.
• PMI-PMP certification or equivalent is preferred.
• Experience in banking or financial services is a plus.
• Proven ability to manage budgets, forecasts, timelines, and client expectations.
• Strong leadership, people-management and coaching skills.

Responsibilities

• Serve as primary operational point of contact for clients and manage expectations.
• Lead complex Remediation and Class Action projects from planning through completion.
• Oversee project financial performance including budgets and forecasting.
• Provide guidance to other Project Managers on budgeting and invoicing.
• Coordinate cross-functional resources across sales, data analysis, and operations.
• Monitor progress, identify risks, and adjust priorities and resources.
• Develop internal communication strategies to inform teams and management.
• Recruit, train, supervise, and develop project staff and teams.
• Support succession planning and develop internal talent pipelines.

Skills

Client-facing experience

Project management

Financial management

Cross-functional leadership

Leadership and mentoring

Analytical thinking

Time management

Communication skills

Education

Bachelor’s degree or equivalent

JD or MBA or similar advanced degree preferred

PMP certification preferred

Tools

Relativity

RelativityOne

Job description

Category: Legal Location: Paradigm is seeking an experienced Client Services Senior Project Manager - Class Action & Remediation to support our client’s Remediation and Class Action administration practice. This is a senior, highly client-facing role responsible for leading complex projects, managing project financials and resources, developing project teams, and ensuring exceptional service delivery. The ideal candidate is an accomplished project manager who combines strong client relationship skills with financial acumen, operational discipline, and the ability to lead cross-functional teams. This position requires sound judgment, analytical thinking, and the ability to manage multiple priorities with minimal supervision. The Senior Project Manager will also provide leadership and development to Project Coordinators and may oversee Associate Project Managers, Supervisors, Project Attorneys, and other project personnel.

Type: Contract Duration: 3-month* Pay Rate: $45.00 - $75.00/hour Benefits: Medical, dental, vision, life, 401(k), PTO, and sick leave Location: Remote - approved U.S. locations, Eastern Time Zone preferred Job No.: Para_1501 * Assignment lengths are estimated based on the expected workload and scope of work. The assignment may be extended or conclude earlier than anticipated based on business needs. Approved Hiring Locations: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Washington DC, and Wisconsin.

As a Quality Assurance Data Analyst, you will:

• Serve as a primary operational point of contact for clients, building strong relationships and ensuring project requirements and expectations are clearly understood and met.
• Lead complex Remediation and Class Action administration projects from planning through completion, ensuring deliverables are completed on time, within budget, and according to established quality standards.
• Manage project financial performance, including budget and estimate review, monthly revenue forecasting, invoice review, and achievement of established financial objectives.
• Provide guidance to other Project Managers regarding project forecasting, budgeting, and invoice accuracy.
• Coordinate cross-functional resources, including sales representatives, data analysts, web developers, call center teams, disbursement specialists, claims analysts, and other operational personnel.
• Continually monitor project progress, identify potential issues, establish contingency plans, and adjust resources and priorities as necessary.
• Delegate responsibilities effectively and ensure project assignments and internal requests are completed accurately and within required deadlines.
• Develop and maintain effective internal communication strategies that keep project teams and management informed of project status, priorities, risks, and issues.
• Manage and resolve difficult or sensitive client situations using sound judgment, professionalism, and a solutions-oriented approach.
• Recruit, train supervise, coach, and evaluate project staff while fostering a collaborative, high-performing team environment.
• Develop team members through ongoing coaching, training, and guidance.
• Support succession planning and the development of a strong internal talent pipeline.
• Identify opportunities to improve processes, controls, workflows, and procedures to increase efficiency, quality, profitability, and client satisfaction.
• Partner with business and operational leaders to develop and implement best practices and streamline service delivery.
• Use data and analytical methods to identify issues, evaluate performance, solve problems, and support sound business decisions.
• Collaborate across Client Services, Sales, and operational teams to maintain high service standards while supporting revenue, efficiency, and profitability goals.

Requirements Our ideal candidate will have:

• Extensive project management and client-facing experience, including responsibility for complex projects, competing priorities, and cross-functional teams.
• eDiscovery and significant hands-on experience with Relativity and/or RelativityOne.
• Bachelor’s degree in management or a related discipline, or equivalent relevant industry experience, preferred.
• Juris Doctor (JD), Master of Business Administration (MBA), or similar advanced degree preferred.
• Project Management Professional (PMP) certification through the Project Management Institute (PMI) preferred.
• Prior experience in banking or financial services preferred.
• Demonstrated experience managing project budgets, forecasts, timelines, resources, deliverables, and client expectations.
• Strong leadership and people-management skills, including experience coaching, developing, and supervising team members.
• Excellent planning, organizational, analytical, and critical-thinking skills.
• Ability to manage multiple complex and shifting priorities while maintaining attention to detail and quality.
• Strong problem-solving skills with the ability to anticipate risks, evaluate alternatives, and develop contingency plans.
• Ability to delegate effectively and ensure work is completed on time, within scope, and according to quality standards.
• Strong technical aptitude and excellent computer skills.
• Outstanding written and verbal communication skills, including the ability to communicate complex project information clearly to clients, project teams, and senior stakeholders.
• Ability to work effectively with a high degree of independence, judgment, and accountability.

Benefits Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.

About Us, Paradigm Paradigm Information Services is an established staffing company that has been connecting talented people with great opportunities for more than 25 years. We work with clients across a variety of industries and positions, giving our recruiting team the opportunity to work on interesting and sometimes challenging searches.

Paradigm Information Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.