Senior Project Manager

Second Front; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Remote-first culture with flexible PTO

401(k) & equity incentives

Annual professional development budget

Job summary

Second Front is seeking a seasoned project delivery professional to manage customer onboarding and ensure successful engagements across Sales, Product, Security, and Engineering. You will own project plans, timelines, and risk mitigation while coordinating with highly technical stakeholders.

Ideal candidates have 5+ years in onboarding/solutions roles within SaaS or cybersecurity settings, strong communication, and a track record of accountability without direct authority.

Qualifications

• 5+ years in customer-facing onboarding, implementation, or solutions roles in SaaS/cybersecurity.
• Strong project management skills with attention to detail.
• Experience communicating with highly technical stakeholders.
• Familiarity with cybersecurity concepts and best practices.

Responsibilities

• Project manage customer delivery from PreSales milestones through technical onboarding.
• Collaborate cross-functionally with Sales, Product, Security, Engineering, and Customer Success to drive outcomes.
• Build and maintain clear project plans, timelines, and dependencies.

Skills

Project management

Customer onboarding

Cross-functional collaboration

Cybersecurity concepts

Communication

Problem-solving

Presentation skills

Accountability without authority

Attention to detail

Adaptability

Education

PMP/CSM certification (nice to have)

Tools

Jira

Confluence

Salesforce

AWS

Azure

Job description

• Project manage customer delivery projects from PreSales milestones through technical onboarding—facilitating engagement with Engineering while ensuring knowledge transfer and strong customer relationships
• Collaborate cross-functionally across Sales, Product, Security, Engineering, and Customer Success to drive progress and successful outcomes on customer engagements
• Build and maintain clear project plans, timelines, and dependencies
• Identify and escalation risks, blockers, and resourcing needs early
• Provide accurate, timely delivery status to customers, cross-functional stakeholders and the Director of Project Delivery
• Maintain delivery tracking and documentation in project management tools such as jira
• Drive project planning and retrospectives and contribute to continuous improvement
• Success at 2F Looks Like:
• Viewing obstacles as opportunities for growth
• Having a bias toward action and tangible, measurable results
• Striving to be both compassionate and direct with your feedback
• Being team-oriented and inclusive with your actions

Benefits

• Health & Wellness: Receive 100% medical, dental, and vision coverage for you and your family.
• PTO & Remote First: We provide flexible time off, recognize 11 federal holidays, and offer paid parental leave.
• 401(k) & Equity: Invest in your future. Our 401(k) and equity incentives help you build wealth as we grow together.
• Professional Development: We value your drive to grow and provide an annual stipend for self-directed professional development.

Comfortable working cross-functionally across groups such as Sales, Product, Security, Engineering, and Customer SuccessFamiliarity with cybersecurity concepts and best practicesProven experience in technical onboarding and communicating with highly technical stakeholdersStrong project management skills with sharp attention to detailProficient in process optimization and tools like salesforce, confluence and jiraAnalytical problem-solver with excellent communication and interpersonal skillsAdaptable and organized in a fast-paced, dynamic environment5 years of experience in a customer-facing onboarding, implementation, or solutions role within a SaaS or cybersecurity-focused organizationStrong presentation skills and ability to tailor messaging for both technical and non-technical audiencesAbility to drive accountability without direct authorityJira and confluence experienceFamiliarity with federal or defense sector customers, including understanding of compliance frameworks (e.g., FedRAMP, IL5, CMMC)Working knowledge of API integrations, cloud infrastructure (AWS, Azure), or DevSecOps workflowsPMP, CSM, or similar certification is a plus