Senior Technical Consultant, Okta

Okta; Washington (District of Columbia); On-site; USD 140,000 - 200,000; Full time

Job summary

Okta in Washington, DC seeks an experienced deployment leader to deliver hands-on implementation and deployment services for customers. You will manage concurrent deployment projects, ensure seamless transitions to support, and continuously improve delivery processes, working closely with the Customer Success team.

Applicants should be able to learn the Okta platform quickly, communicate with both technical and non-technical stakeholders, and apply JavaScript and backend development knowledge to

Qualifications

• 5-7 years experience delivering solutions to external customers.
• Experience with identity federation and access control models (OAuth, OpenID Connect, SAML 2.0).
• Software development experience (Java, Ruby, .Net, PHP, REST/JSON).
• Knowledge of enterprise web technologies and modern security practices.

Responsibilities

• Lead post-sales deployment projects to ensure long-term customer success.
• Gather, analyze, and document post-sales requirements.
• Provide design and deployment solutions that drive customer satisfaction.
• Mentor customers and coordinate with Engineering and Support teams.
• Collaborate with Sales on expansion opportunities.
• Travel up to 50% to customer sites.

Skills

Identity federation

OAuth/OpenID Connect

SAML 2.0

JavaScript frameworks

Communication skills

Multi-tasking

Tools

Java

Ruby

.Net

PHP

REST/JSON

Job description

**Secure Every Identity, from AI to Human

**Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

COMPANY DESCRIPTION:

the company is the foundation for secure connections between people and technology. By harnessing the power of the cloud, the company allows people to access applications on any device at any time, while allowing for strong security protection. The the company service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications.

Because the company runs on an integrated platform, organizations can implement the company quickly at large scale and low total cost.

Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust the company to help their organizations work faster, boost revenue, and stay secure.

To learn more about the company, visit https://www.the company.com.

JOB PURPOSE:

In this role, you will be tasked with providing hands‑on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands‑on leader who can rapidly learn the the company platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long‑term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post‑deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods.

Duties and responsibilities:

• Work hands on with the company customers, primarily in a post‑sales role, to provide innovative consulting services.

• Gather, analyze, and document post‑sales requirements.

• Communicate to customers and partners at the technical and/or functional level appropriate for the situation.

• Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction.

• Be prompt and deliver high quality service and leadership to align with customer goals and requests.

• Manage project scope, schedule, status, and documentation.

• Mentor and train customers on the service.

• Act as a liaison between Customers and Product Management to drive product development.

• Lead interaction and collaboration with other the company teams such as Engineering and Support as needed to address escalated issues.

• Interact with management and other roles within the customer organization and the company.

• Collaborate with the sales team on existing customers up‑sell and cross‑sell opportunities.

• Perform hands on technical design, configuration, and troubleshooting of the the company service.

• Shape and Influence the company’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction.

• Manage multiple concurrent deployment projects.

• Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS‑Federation, OAuth, and OpenID Connect.

• While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on‑premise IT landscapes.

• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers.

• Utilize knowledge of typical enterprise identity life cycle management processes and standards.

• Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations.

• May provide mentoring, guidance, and expertise to less experienced team members.

• Ensure quality and time management processes are followed by team (e.g., change controls, time tracking).

• Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.

• Up to 50% future travel required to customer sites.

Minimum REQUIRED Knowledge, Skills, and Abilities:

• 5-7 years experience as a technical consultant delivering solutions to external customers.

• Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS‑Federation).

• Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc).

• Some knowledge of enterprise web technologies, security and cutting‑edge infrastructures.

• Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)

• Ability to work independently and multi‑functionally supporting the development of client work you're doing.

• Knowledge of typical enterprise identity life cycle management processes and standards.

• Ability to Multi‑task and manage multiple customer engagements is a requirement.

• Able and willing to be a hands‑on contributor

• Superb communication skills, including issue tracking, triaging and crisis management.

• Experience in Process Improvement, Decision‑making, Managing Processes, Planning, Analyzing Information and Developing Standards.

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

• Must be available to work onsite at Fort Meade.

• Must have active Secret Clearance.Nice to have:

• Experience in designing and implementing security and identity management solutions tosupport critical systems and business programs

• Experience in delivering the company implementations for organizations

• Mobile development experience preferred (iOS and Android)

Problem Solving:

• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.

• Asks probing questions to elicit facts and clarify a situation.

• Identifies critical issues with ease.

• Engages appropriate resources to obtain information, seek suggestions and acquire assistance.

• Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.

Communication:

• Communicates with internal and external customers and all levels of management.

• Effectively communicate technical information to non‑technical audiences.