Senior Program Success Manager, K-12 District Programs

Educational Testing Service; Princeton (NJ); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

BRGs for career growth

Volunteer PTO up to 8 hours

Job summary

Educational Testing Service in Princeton, NJ, seeks a Senior Program Success Manager to design, deliver, and scale high-impact K–12 district programs across Praxis solutions. This role sits in a small incubator team, turning products and services into well-structured programs that drive measurable outcomes and renewal readiness.

You will own end-to-end delivery, manage onboarding across internal teams and partners, and collaborate with Sales on deal scoping while maintaining program quality and

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of experience in program management, customer success, implementation, or related roles.
• Demonstrated experience delivering complex, multi-stakeholder programs.
• Strong systems thinking and hands-on execution capability.
• Excellent written and verbal communication skills.
• Experience working in education, SaaS, or mission-driven organizations.

Responsibilities

• Design end-to-end program delivery models, onboarding, implementation, and renewal readiness.
• Translate services, product capabilities, and commitments into scalable program frameworks.
• Define success metrics, milestones, risks, assumptions, and customer health indicators.
• Balance standardization with customization to support outcomes and scale.
• Own post-sale program delivery and manage multi-team onboarding and milestones.
• Monitor adherence to requirements, policies, and compliance expectations.

Skills

Program management

Customer success

Stakeholder management

Deal scoping

Systems thinking

Education

Bachelor’s degree or equivalent

Job description

Educational Testing Service in Princeton, NJ, seeks a Senior Program Success Manager to design, deliver, and scale high-impact K–12 district programs across Praxis solutions. This role sits in a small incubator team, turning products and services into well-structured programs that drive measurable outcomes and renewal readiness.

You will own end-to-end delivery, manage onboarding across internal teams and partners, and collaborate with Sales on deal scoping while maintaining program quality and