Senior Program Quality Lead — Aerospace

Collins Aerospace; City of Rome (NY); On-site; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Job summary

Collins Aerospace is seeking an experienced quality leader for a US-based onsite role in New York–Rome, NY. You will own the customer relationship, translate complex requirements into program documentation, and drive timely corrective actions across cross-functional teams.

Ideal candidates have 8+ years of relevant aerospace quality experience, strong root cause analysis skills, and proven success in audits and customer interactions.

Qualifications

• Typically requires a University Degree and a minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience.
• Strong understanding of root cause analysis, corrective action tools, and quality systems (ISO 9001, AS9100 or similar).
• Proven experience in customer-facing quality roles within aerospace, defense, or similarly regulated industries.

Responsibilities

• Act as the lead quality representative for assigned customers, owning the relationship, communication cadence, issue resolution, and overall quality performance.
• Interpret and flow down complex customer-specific requirements, ensuring they are fully integrated into program documentation, production processes, and supplier expectations.
• Lead major investigations, systemic root cause analyses, and corrective/preventive actions; coordinate cross-functional teams and ensure timely, high-quality responses to customers.
• Partner with Program Management to represent quality in program reviews, risk assessments, and strategic planning activities.
• Monitor and analyze key quality and reliability metrics across assigned programs; proactively identify risk areas, systemic trends, and opportunities for improvement.
• Serve as a subject-matter expert for quality tools, methods, and standards; provide coaching and guidance to program quality engineers and other team members as needed.
• Support and lead major customer audits, readiness reviews, and on-site visits; coordinate internal stakeholders and drive closure of audit findings.

Skills

Root cause analysis

Quality systems

Customer-facing quality

Education

University Degree

Advanced Degree

Job description

Collins Aerospace is seeking an experienced quality leader for a US-based onsite role in New York–Rome, NY. You will own the customer relationship, translate complex requirements into program documentation, and drive timely corrective actions across cross-functional teams.

Ideal candidates have 8+ years of relevant aerospace quality experience, strong root cause analysis skills, and proven success in audits and customer interactions.