Program Officer for Community Partnerships

Globalrefuge; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off (vacation, sick, and 12+

Parental leave (12 weeks)

403(b) with company match

Tuition reimbursement

Professional development

Job summary

Global Refuge is seeking a Program Officer to join a mission-driven team supporting resettlement partners with training, technical assistance, and resources. The role focuses on onboarding new partners, coordinating training events, and maintaining affiliate data across systems.

The position requires strong communication, detail orientation, and collaboration across divisions, with travel up to 10% and a commitment to diverse workplaces.

Qualifications

• Undergraduate degree in social work, social sciences, non-profit management or related field.
• Experience in a local resettlement office or a national office of a resettlement agency is required; prior refugee resettlement experience is strongly preferred.
• Experience working with refugees, immigrants or limited English speakers is required.
• Strong networking skills and relationship management experience are required.
• Experience in contract and cooperative agreement compliance, developing and delivering training and providing technical assistance to service providers is required.
• Ability to write and edit compelling proposals with attention to detail and ability to interpret technical requirements.
• Willingness to travel up to 10% of the time.

Responsibilities

• Support onboarding and training of new resettlement partners and staff, including coordinating onboarding activities and tracking training completion.
• Assist with outreach and engagement of local/state actors involved in establishing new resettlement offices.
• Provide technical assistance and programmatic support to new sites, including site visits and assisting with proposals and materials.
• Maintain affiliate information across Global Refuge systems and databases, addressing gaps.
• Coordinate and track network-wide training activities for new and existing staff.
• Support planning and execution of in-person and virtual training events for directors and network staff.

Skills

Networking

Relationship management

Communication

Education

Undergraduate degree in social work, social sciences, nonprofit management or related field

Tools

PowerPoint

Excel

Word

Database management

Learning Management System

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Senior Program Officer for Community Partnerships, the Program Officer will work with a team to ensure Global Refuge resettlement network partners have the support, tools and resources needed to successfully implement resettlement programs through training, Communities of Practice, network convenings and more. This position requires attention to detail, excellent verbal and written communication, and strong interpersonal skills.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Support the onboarding and training of new resettlement partners and new local resettlement staff, including coordinating onboarding activities and tracking completion of required training and deliverables.
• Assist with outreach and engagement of local/state actors involved in the establishment of new resettlement offices.
• Provide technical assistance and programmatic support to new and developing sites, including participating in site visits and assisting with the review and editing of proposals and other materials.
• Maintain accurate and up-to-date affiliate information across Global Refuge systems and databases, identifying and addressing gaps in contact information and program records.
• Coordinate and track network-wide training activities, working across teams to support the implementation of Global Refuge's annual training initiatives for new and existing affiliate staff.
• Support the planning and execution of in-person and virtual training events for new directors and network staff, including coordinating logistics, materials, communications, and follow-up activities across divisions.
• Maintain and support external-facing resources on Global Refuge Connect and the Learning Management System, including updating program content, resources, and user-facing materials.
• Develop, update, and disseminate programmatic resources, including standard operating procedures, guidance documents, tools, and other materials to support consistent program implementation across the network.
• Collaborate with the Resettlement & Integration teams to identify and address Global Refuge network partner needs and help ensure resettlement partners have the information, resources, and support needed to effectively implement programming.
• Collect necessary data and information for the timely completion of federal reports, with input from other colleagues
• Represent Global Refuge during meetings and convenings with external stakeholders.
• Other duties as assigned by supervisor.

Qualifications

• Undergraduate degree in social work, social sciences, non-profit management or related field in combination with relevant experience.
• Experience in a local resettlement office or a national office of a resettlement agency required; prior experience with refugee resettlement, Program of Initial Resettlement, Matching Grant and/or Preferred Communities programs strongly preferred.
• Experience working with refugees, immigrants or limited English speakers, required.
• Strong networking skills, and relationship management experience, required.
• Experience in contract and cooperative agreement compliance, developing and delivering training and providing technical assistance to service providers and staff, required.
• Ability to write and edit compelling proposals, impeccable attention to detail, and clearly interpret technical requirements.
• Ability to accept change and be flexible; focusing on action and outcomes.
• Ability to build a cohesive team.
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
• Strong proficiency in Microsoft Office applications (especially PowerPoint, Excel and Word), knowledge in database management and other computer applications. This position will require using several web-based platforms.
• Deep commitment to Global Refuge core values and ability to model those values in relationships with colleagues and partners.
• Experience with and commitment to working in a very diverse workforce.
• Ability and willingness to travel up to 10% of the time.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.