Senior Program Manager - Veterans Housing & Hope Hall

VOA Illinois; Melrose Park (IL); Hybrid; USD 57,000 - 69,000; Full time

Benefits offered by this job

Medical Dental Vision

403(b) with employer match

Paid-Time Off

On-Demand Pay

PSLF eligible employer

Life Insurance

FSA / HSA

Employee Assistance Program (EAP)

Referral program

Job summary

VOA Illinois is seeking a Senior Program Manager for Hope Hall in Melrose Park, IL. You will lead daily operations, supervise staff, ensure shelter services meet client needs, and maintain contract compliance with Edward Hines VA and VOA Illinois guidelines.

You will coordinate intakes/discharges, engage with community partners, manage data for reporting, and ensure health and safety, with on-site work and hybrid eligibility after 180 days.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field from an accredited college or university and at least four years of related clinical experience
• Minimum of 2+ years supervisory experience, case management, human services or working with vulnerable populations
• Experience with trauma‑informed care and leveraging community resources
• Strong leadership skills, work effectively with diverse populations and manage sometimes unpredictable crisis situations.
• Requires flexibility to work day and evening hours, including possible weekends and holidays as needed and be available on call 24 hours per day, 7 days per week.

Responsibilities

• Supervisory functions for Engagement Specialists and Service Coordinator (8 direct reports).
• Direct day-to-day operations to ensure policies and objectives are met.
• Provide outreach and maintain relationships with community partners for Hope Hall intakes.
• Maintain positive relationship with the VA Liaison per contract expectations.
• Collaborate with Service Coordinator for intakes and discharges within timeframes.
• Coordinate with landlords/contractors to maintain the property.
• Monitor budgetary aspects including monthly billing, expenditures and payroll approvals.
• Support staff and residents 24/7 and ensure health and safety.
• Contribute to building a healthy organizational culture.

Skills

Communication

Collaboration

De-escalation

Leadership

Crisis management

Education

Bachelor’s degree in Human Services, Social Work, Psychology, or related field

Tools

Microsoft Office

Job description

VOA Illinois is seeking a Senior Program Manager for Hope Hall in Melrose Park, IL. You will lead daily operations, supervise staff, ensure shelter services meet client needs, and maintain contract compliance with Edward Hines VA and VOA Illinois guidelines.

You will coordinate intakes/discharges, engage with community partners, manage data for reporting, and ensure health and safety, with on-site work and hybrid eligibility after 180 days.