Senior Program Manager, Trade

TrueCar, Inc.; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

TRUECar, Inc. is seeking a Senior Program Manager to own the operating system for TRUECar Trade. You’ll align Product, Engineering, Operations, Dealer Sales, Legal, Finance and Analytics on priorities and drive readiness, pilots and gate decisions.

You’ll build an agentic team, maintain a vendor/partner ecosystem, and deliver a dashboard with health and outcomes while monitoring risks, dependencies and escalations.

Qualifications

• 4+ years of progressively responsible program management experience.
• Proven ability to lead cross-functional programs that span technology, operations and commercial teams, with executive stakeholders.
• Track record of setting up operating cadences, stage gates and KPI scorecards for leadership decisions.
• Demonstrated experience using AI tools (such as Claude) to accelerate planning, analysis, drafting and status reporting.
• Effective written and verbal communication with all levels of the organization.
• Strong analytical skills and comfort building trackers and dashboards.
• Comfort with ambiguity and startup pace.
• Strong capability in TRUECar preferred tools (Google Workspace, Asana, Tableau, Claude).
• Up to 20% travel, including pilot market launches.
• Automotive industry experience strongly preferred, especially in remarketing or marketplaces.
• Bonus: familiarity with SQL or Amplitude; PMP, PgMP or Agile certs; experience with regulated transactions like titling or payments.

Responsibilities

• Own the integrated program plan for TRUECar Trade across its build priorities: vehicle condition capture, dealer buyer network, and a frictionless transaction.
• Run pilot launches in new markets from readiness to go-live, including onboarding, staffing, support, and launch-day coordination.
• Manage stage gates with Finance and Exec committee; track progress weekly and prepare evidence for gate reviews.
• Run the weekly operating rhythm, including status reviews, KPI scorecards, and executive readouts on status and changes.
• Maintain the decision log and RAID register with owners and due dates; escalate risks early.
• Coordinate Trade dependencies with Engineering, Data Science, Dealer Sales, Marketing, Support, Legal, Finance and external partners.
• Build and maintain the program dashboard for visibility of milestones, owners, health and outcomes.
• Measure outcomes by tying workstreams to metrics and reporting results after launches.

Skills

Program management

Cross-functional leadership

AI tooling

KPI dashboards

Data analysis

Stakeholder communication

Automotive industry experience

Startup pace

Travel readiness

Tools

SQL

Google Workspace

Asana

Tableau

Claude

Amplitude

Job description

The Opportunity:

TRUECar is building TRUECar Trade, a new business line that helps people sell or trade in their car at a fair, transparent price. We're hiring a Senior Program Manager to run the operating system for this team. Reporting to the SVP of Trade, you'll own the program plan, the gates that decide when we scale, and the weekly rhythm that keeps Product, Engineering, Operations, Dealer Sales, Legal, Finance and Analytics working on the same priorities. You'll also set up an agentic team to track status, prepare readouts, audit and flag risks, so the people on the team can spend their time on building and decisioning.

How you'll drive TRUECar's success:

• Own the integrated program plan for TRUECar Trade across its three build priorities, in order: vehicle condition capture, the dealer buyer network, and a frictionless transaction.
• Run pilot launches in new markets from readiness checklist through go-live, including dealer onboarding, operations staffing, support coverage and launch-day coordination.
• Manage the stage gates that decide when Trade expands: define exit criteria with Finance and the Exec committee, track progress against them weekly, and prepare the evidence for each gate review.
• Run the weekly operating rhythm, including status reviews, the KPI scorecard, and executive readouts that say where we are, what changed and what we need.
• Keep the decision log and the RAID register (risks, assumptions, issues, dependencies) current, with a named owner and due date on every open item, and escalated early when a date or a metric is at risk.
• Coordinate Trade's dependencies on shared teams, including Engineering, Data Science, Dealer Sales, Marketing, Support, Legal and Finance, and on partners such as lenders, credit unions, affinity organizations and logistics providers.
• Partner with Legal and Compliance to setup and operate in conjunction with the requirements.
• Build and manage agentic workforce to supplement and accelerate all work functions of the teams.
• Build and maintain the program dashboard so anyone on the team can see milestones, owners, health and outcomes without asking.
• Measure outcomes over activity: tie every workstream to a metric, and report results after each launch.
• Find gaps in process, tooling or staffing as the business grows and propose efficient solutions to increase speed and achievement.

Your Expertise:

• 4+ years of progressively responsible program or project management experience, including at least one zero-to-one launch of a new product, business line or marketplace.
• Proven ability to lead cross-functional programs that span technology, operations and commercial teams, with executive stakeholders.
• Track record of setting up operating cadences, stage gates and KPI scorecards that leaders use to make decisions.
• Demonstrated experience using AI tools (such as Claude) to accelerate planning, analysis, drafting and status reporting, and experience building or running AI agents or automated workflows that a team relies on.
• Effective written and verbal communication with all levels of the organization, including one-page readouts that lead with the answer.
• Strong analytical skills, and comfort building trackers and dashboards and pulling your own data.
• Comfort with ambiguity and a startup pace: you can make a plan with incomplete information, keep it current, and change it when the facts change.
• Strong capability in TRUECar preferred tools and productivity suites (Google Workspace, Asana, Tableau, Claude, etc.).
• Up to 20% travel, including pilot market launches.
• Automotive industry experience strongly preferred, especially in remarketing, wholesale, used-vehicle acquisition, dealer operations or automotive marketplaces.
• Bonus: working familiarity with SQL or Amplitude; PMP, PgMP or Agile certification; experience with regulated transactions such as vehicle titling, lending or payments.