Senior Program Manager, Street Stabilization & Crisis Systems

alleghenycounty; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Job summary

The Office of Community Justice and Safety (OCJS) at the Allegheny County Department of Human Services seeks a Senior Program Manager to lead the Street Stabilization Team and supervise cross-system crisis-improvement efforts. The role emphasizes operational leadership, stakeholder engagement, and sustainability planning across housing, health, and law enforcement partners.

Ideal candidates will bring strong clinical/system knowledge, years of leadership experience in behavioral health or

Qualifications

• Master’s degree in social work, counseling, psychology, public health, nursing, healthcare administration, or related field preferred.
• Minimum 7 years of experience in behavioral health, crisis response, homelessness services, healthcare, or related systems.
• Experience supervising staff or leading complex cross-system initiatives.
• Strong understanding of behavioral health crisis systems, homelessness services, harm reduction, and trauma-informed care.
• Demonstrated ability to collaborate across healthcare, behavioral health, homeless services, and public systems.
• Strong operational problem-solving, communication, and organizational skills.
• Commitment to equity, inclusion, and stigma reduction.

Responsibilities

• Provide operational oversight and supervision for SST, including direct supervision of social work staff and coordination with clinical partners.
• Oversee workflows, field operations, safety practices, documentation, referrals, and multidisciplinary case coordination.
• Support staff in delivering harm reduction, trauma-informed outreach, engagement, crisis intervention, and care coordination.
• Assist in addressing complex participant needs involving behavioral health, medical care, housing instability, hospitalization, and justice system involvement.
• Strengthen coordination across hospitals, behavioral health providers, homeless services, emergency responders, and other partners.
• Support pilot implementation, operational refinement, and sustainability planning, including development of billing and financing strategies.
• Collaborate with the Behavioral Health Managed Care Organization and ACDHS Office of Behavioral Health to develop sustainable payment models.
• Support assessment of ACDHS capacity to operate select community-based direct services internally.
• Lead cross-system initiatives to improve behavioral health crisis prevention and response, diversion, and community stabilization.
• Translate system gaps into structured action plans with clear priorities, roles, timelines, and deliverables across partners.
• Establish and maintain project management discipline across initiatives, including meeting design and follow-up.
• Monitor implementation progress and hold internal and external partners accountable for actions and timelines.

Job description

The Office of Community Justice and Safety (OCJS) at the Allegheny County Department of Human Services seeks a Senior Program Manager to lead the Street Stabilization Team and supervise cross-system crisis-improvement efforts. The role emphasizes operational leadership, stakeholder engagement, and sustainability planning across housing, health, and law enforcement partners.

Ideal candidates will bring strong clinical/system knowledge, years of leadership experience in behavioral health or