Senior Program Manager, Standardization

McKinstry Company; Spokane (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

McKinstry is seeking a Senior Program Manager, Standardization to join our Offsite Manufacturing division in Spokane, WA. You will lead the development and adoption of standardized business processes across functions and own the Acumatica ERP implementation schedule.

You will drive process architecture, define handoffs, and manage scope, schedule, and budgets for initiatives, partnering with engineering, supply chain, quality, finance and operations to deliver repeatable, governance-driven

Qualifications

• Bachelor's Degree required (industrial, mechanical, or manufacturing engineering, operations management, or supply chain preferred).
• Minimum eight years of team and/or project management experience.
• Demonstrated experience developing and deploying business process, standard work, or a quality management system across multiple functions.
• Ability to collaborate with and influence people at all levels across the organization.
• Excellent facilitation skills and the ability to lead diverse, cross-functional project teams.
• Experience operating in a high-growth environment with governance and live production commitments.
• Experience managing scope, schedule, and budget for contractor or consulting engagements.
• Preferred: technical writing; engineer-to-order or high-mix production experience; ERP implementation experience (Acumatica preferred), PLM, or document control systems; PMI certification; ISO 9001 or equivalent quality.

Responsibilities

• Lead standardization of processes that span multiple functions, including order intake and contract-to-production handoff, engineering release and change control, procurement and long-lead material planning, production scheduling and capacity, quality and nonconformance, shipping and field integration, and warranty and closeout.
• Define the inputs, outputs, ownership, and acceptance criteria at each functional handoff so work does not stall or degrade in the gaps between teams.
• Resolve conflicting or duplicative practice between functions, escalating to leadership where process ownership is genuinely contested.
• Embed processes into the systems of record - ERP, document control, quality management, and reporting - so process is reinforced by tooling rather than carried by individual experience.
• Draft and propose OKRs for initiatives or execute against and report progress on OKRs set by leadership, depending on the initiative.
• Source, select, and manage contractors and consultants supporting initiatives, owning scope, schedule, and budget for those engagements.
• Coordinate cross-functional teams through a standard development process to produce released, version-controlled deliverables.
• Develop implementation plans supporting communication, training, and sustained adoption of process deliverables.
• Train project teams and operational leaders on the standard development process.
• Communicate initiatives in small and large group settings, developing materials calibrated to mixed executive, commercial, engineering, operations, and craft audiences.

Skills

Project management

Cross-functional leadership

Process improvement

ERP implementation

Stakeholder collaboration

Technical writing

Education

Bachelor's Degree

Tools

Acumatica ERP

PLM

Document control systems

Job description

Description

Position at McKinstry Thermal Systems, LLC

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

McKinstry is looking for a Senior Program Manager, Standardization to join our Offsite Manufacturing division in Spokane, WA. The Senior Program Manager - Standardization leads the development, release, and adoption of the business processes that run the business unit and leads execution of the department's technology and business process improvement initiatives. The role's current top priority is leading implementation of Acumatica, the business unit's ERP system - building and maintaining the implementation schedule, providing status updates, and documenting the business process decisions made along the way - with the same playbook applied to future technology and process initiatives. Beyond named initiatives, the role focuses on business unit processes, especially those that cross functional boundaries where commercial, engineering, supply chain, operations, quality, project management, and finance must hand off work to one another. This role shapes how the business executes and drives development of documented, governed, repeatable standard work. Additional responsibilities may include:

Business Process Leadership

• Own the process roadmap for the business unit, sequencing standardization work against live production commitments, growth targets, and customer program milestones.

• Maintain the business unit's process architecture: what processes exist, who owns each, how they connect, and where the gaps are.

• Translate business objectives into standardization objectives and measures with leadership and report progress regularly.

• Advise leaders on where standardization creates leverage and where flexibility should be intentionally preserved.

• Initiative and Implementation Management

• Lead the implementation of Acumatica (ERP), including building and maintaining the implementation schedule and providing regular status updates.

• Apply the same implementation approach - schedule ownership, decision documentation, stakeholder alignment - to future technology and process improvement initiatives.

• Organize and execute department business process improvement initiatives from scoping through completion.

• Draft and propose OKRs for initiatives or execute against and report progress on OKRs set by leadership, depending on the initiative.

• Source, select, and manage contractors and consultants supporting initiatives, owning scope, schedule, and budget for those engagements.

Cross-Functional Process Integration

• Lead standardization of processes that span multiple functions, including order intake and contract-to-production handoff, engineering release and change control, procurement and long-lead material planning, production scheduling and capacity, quality and nonconformance, shipping and field integration, and warranty and closeout.

• Define the inputs, outputs, ownership, and acceptance criteria at each functional handoff so work does not stall or degrade in the gaps between teams.

• Resolve conflicting or duplicative practice between functions, escalating to leadership where process ownership is genuinely contested.

• Embed processes into the systems of record - ERP, document control, quality management, and reporting - so process is reinforced by tooling rather than carried by individual experience.

• Reconcile customer-specific commercial requirements with internal standard work so program obligations are met without one-off process.

Process Development and Release

• Coordinate cross-functional teams through a standard development process to produce released, version-controlled deliverables.

• Write and review policies, procedures, work instructions, and supporting documentation - including documenting the business process decisions made during initiative implementations - with process owners and subject matter experts.

• Establish document control, revision, and approval conventions so processes are governed.

Change Management, Training, and Adoption

• Develop implementation plans supporting communication, training, and sustained adoption of process deliverables.

• Train project teams and operational leaders on the standard development process.

• Communicate initiatives in small and large group settings, developing materials calibrated to mixed executive, commercial, engineering, operations, and craft audiences.

Team Leadership and Performance

• Build process capability inside functional teams so ownership sits with the business, not solely with the program.

• Track measures of process health: adoption and conformance, cycle time, rework and escape rates, audit findings, and other metrics as appropriate.

• Route lessons learned back into the applicable processes.

• No direct reports Day 1; may take on direct personnel management responsibility as the team grows.

Other duties as assigned.

What You Need To Succeed at McKinstry

• Bachelor's Degree required (industrial, mechanical, or manufacturing engineering, operations management, or supply chain preferred).

• Minimum eight (8) years of team and/or project management experience required.

• Demonstrated experience developing and deploying business process, standard work, or a quality management system across multiple functions in a manufacturing, industrialized construction, or offsite fabrication environment required.

• Demonstrated ability to collaborate with and influence people at all levels across the organization required.

• Excellent facilitation skills and the ability to lead diverse, cross-functional project teams required.

• Ability to operate effectively in a high-growth environment where process and governance are authored in parallel with live production commitments.

• Demonstrated experience managing scope, schedule, and budget for contractor or consulting engagements required.

• Strongly Preferred: technical writing; engineer-to-order or high-mix production experience; ERP implementation experience (Acumatica preferred),, PLM, or document control systems; PMI certification; ISO 9001 or equivalent quality