Program Manager - Client Management (Specialty Pharmacy)

RXinsider LTD.; Overland Park (KS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Matching 401(k) with immediate vesting

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Job summary

AssistRx, Inc. seeks a Program Manager to lead pharmaceutical client programs, plan strategy, and optimize operations across staff and processes. You will coordinate scheduling, recruitment, and cross-functional collaboration to ensure program success.

The role requires strong leadership, process redesign experience, and ability to drive improvements in patient access and care outcomes across client contracts.

Qualifications

• Minimum 7 years in healthcare industry with leadership experience.
• Experience in managing teams and projects.
• Strong communication and stakeholder management skills.

Responsibilities

• Maintain and improve call center operations; monitor performance and drive action plans.
• Establish and report KPIs related to patient access per contract/SOW.
• Screen candidates, hire, and develop departmental staff.
• Collaborate with training to deliver measurable onboarding and on-the-spot training.
• Support escalation handling and client program execution across departments.
• Prepare agendas and content for client meetings and quarterly reviews.
• Contribute to program expansion and process improvement as needed.

Skills

Healthcare leadership

Staff development

Project coordination

stakeholder management

Cross-functional collaboration

Strategic planning

Communication

Tools

MS Office

MS Teams

Job description

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

Job Description:

The purpose of the Program Manager is to serve Pharmaceutical Clients by planning and implementing program strategy and operations, improving systems and processes, and managing staff. The position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities, emphasizing excellence. Reports to Director, Pharmacy.

• Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans.
• Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives as required by Client contract and Statement of Work
• Screening candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
• Works in partnership with the training department to create meaningful and measurable educational training curriculum, responsible for oversight and delivery of "on the spot training as needed"
• Maintains professional atmosphere among team members, respectful and transparent
• Accomplish organizational goals by accepting ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Handles escalated calls, complaints, questions, and queries as necessary
• Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence
• Prepares agenda items and content for client meetings and quarterly reviews
• Additional responsibilities as needed based on department and program requirements

Requirements

• Minimum 7 years of healthcare industry experience, including 3 years of management experience
• Ability to manage others, both direct and indirect
• Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies.
• Skilled in the use of Microsoft Office and Team
• Thorough understanding of business operations and processes required.
• Excellent interpersonal skills and ability to influence.
• High-level of confidence, integrity, enthusiasm, a personality that fits a fast-paced, energetic, and proactive organization.
• Experience in Specialty or Mail Order Pharmacy (preferred)

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.