Senior Program Manager – Remote, Customer Delivery Leader

Celestica; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

Celestica is seeking a Senior Consultant, Customer Business Unit Program Management to ensure customer-focused teams understand and meet needs. You will manage delivery schedules, product development projects, quality plans, and new product introductions, while coordinating with Sales and Business Development for competitive quotes.

You will tackle complex problems, oversee external supplier quality, and influence senior management on significant issues, often leading multi-functional teams to

Qualifications

• Bachelor's degree in related field or equivalent combination of education and experience.
• Eight or more years of relevant experience.

Responsibilities

• Serves as the primary interface between the customer and the company for managing specific programs to achieve objectives.
• Manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Collaborates with site teams to ensure product deliveries and quality meet requirements and that projects remain on schedule.
• Oversees projects/programs, including MRP volumes, new product development, and contract execution.
• Coordinates and hosts regular program tracking meetings with customers and internal teams to maintain communication and progress reporting.
• Monitors current and planned programs to achieve revenue targets and address any out-of-plan conditions.
• Maintains frequent communication with customers to ensure satisfaction and gather performance feedback.
• Prepares and analyzes customer surveys and self-assessments, resolving issues and acting as a customer advocate.
• Participates in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes.
• Provides performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address any issues.
• Supports account planning and strategy development, collaborating with sales and business development to meet customer needs.

Skills

Customer management

Negotiation

Project management

Supply chain

Leadership

Education

Bachelor's degree

Job description

Celestica is seeking a Senior Consultant, Customer Business Unit Program Management to ensure customer-focused teams understand and meet needs. You will manage delivery schedules, product development projects, quality plans, and new product introductions, while coordinating with Sales and Business Development for competitive quotes.

You will tackle complex problems, oversee external supplier quality, and influence senior management on significant issues, often leading multi-functional teams to