Senior Program Manager Regional Services

Volunteers of America Western Washington; Everett (WA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive benefits

403(b) retirement plan matching

Professional development opportunities

9 paid holidays + 2 floating holidays

Medical, dental, vision insurance

Job summary

Volunteers of America Western Washington seeks a dedicated leader to manage regional services and oversee staff across crisis lines in the Puget Sound area.

You will supervise staff, drive program development, monitor KPIs, and ensure contractual obligations are met while collaborating with senior leadership to deliver high quality services.

Qualifications

• Master’s degree in behavioral science or related field.
• Five years of related experience, including 3 years supervisory.
• Ability to attend in-person meetings across Puget Sound Region, WA.
• Fluency in English (oral and written).

Responsibilities

• Oversee staff management and performance
• Lead program development, data evaluation and reporting
• Ensure compliance with funder contractual obligations and audits
• Build relationships with funders and community partners

Skills

Staff management

Program development

Data evaluation

Project management

Communication

Policy compliance

Education

Master's degree in behavioral science

Experience in human services or social work

Job description

Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.This full-time, salaried position is responsible for the overall management and leadership of regional services including the Greater Columbia, North Sound, and Salish Regional Crisis Lines (RCLs). This position oversees all aspects of staff management and program development and works closely with department leadership to continually review policy, procedures, training, and business practices to ensure meeting funder contractual obligations. This position represents VOA Western Washington at applicable regional meetings and provides after-hours consultation as needed to support program staff.Principal ActivitiesResponsible for all performance management requirements for program staffInstitute retention and motivational strategies to continually energize staffImplement recruitment, engagement, and retention strategies to enhance workforce developmentProactively monitor shift schedules including identifying gaps in coverage and work with Staff Supervisors to identify trends and mitigate overtime costs and counselor burnoutEngage in program development, implementation, data evaluation, and formal reportingWork collaboratively with the senior leadership team to ensure contractual requirements and deliverables are metProject management to ensure compliance with deadlinesPerform quality controls and monitor contractual KPIsDevelop and implement long-term goals in alliance with the agency strategic planEnsure exceptional customer service and effective, efficient operationsEstablish and maintain funder and community partner relationshipsResponsible for audit and accreditation program deliverablesContribute to an environment that focuses on ensuring integrity, respect, and accountabilityOther duties as assignedBenefitsWe believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee.Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hoursCompetitive compensationHolidays: 9 paid per year + 2 paid floating holidaysMedical, Dental, and VisionHealth Savings Account (HSA)Flexible Savings Account (FSA) medical & dependent careFree Employee Assistance program403(b) Retirement Plan matchingProfessional Development opportunitiesWe’re looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.Master’s degree in behavioral science, human services, social work, counseling, or related fieldAgency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employmentFive (5) years of recent, related experience, including (3) years of supervisory experienceAbility to attend in-person meetings throughout the Puget Sound Region of Washington StateFluency in English (oral and written)Professional demeanor and composureStrong problem-solving and information-gathering skillsSuperior communication skills to convey information clearly and effectivelyHome Office Technology RequirementsHigh-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proofSecured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitationsNo Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service deliveryEqual Employment Opportunity StatementWe are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.#voaww2