Program Manager I

Volunteers of America Mid-States; Bowling Green (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

EAP

Medical Coverage

Dental Coverage

Vision Coverage

401k Match

PTO

Employee Discounts

Loan Forgiveness

HSA

Short Term Disability

Legal Plans

Job summary

Volunteers of America Mid-States is seeking a Program Manager I for the Supportive Services for Veteran Families (SSVF) program in Bowling Green, KY. You will oversee program operations, supervise staff, and ensure compliance with VA/VOA policies while coordinating budgets and reporting.

You will build relationships with local service providers, advocate for Veterans, and maintain HMIS data. Strong communication, organization, and problem‑solving are essential to meet program goals and improve

Qualifications

• Bachelor of Social Work or related field and minimum 3 years of experience; or 7 years with no degree; or veteran with 5 years of related work experience.
• Demonstrated ability to assess family needs, access local resources, advocate, counsel, and collaborate with local providers.
• Commitment to VOA core values: commitment, compassion, diversity, justice, integrity.

Responsibilities

• Provide outreach in local communities.
• Supervise staff and conduct regular evaluations.
• Assist in budgeting and financial oversight for the program.
• Review client case files and lead weekly treatment team meetings.
• Ensure compliance with VA and VOA policies and procedures.
• Manage the SSVF regional office property and related documentation.
• Maintain program databases and HMIS and develop community outreach.

Skills

Family needs assessment

Access to local resources

Advocacy

Counseling

Education

Bachelor of Social Work or related field

Tools

HMIS

Job description

POSITION TITLE

Program Manager I

LOCATION

Bowling Green, KY

STATUS

Full Time, Salary, Exempt

PROGRAM

Supportive Services for Veteran Families (SSVF)

REPORTS TO

Senior Director of Veteran Services/Associate Director of Veteran Services

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans

Financial Wellbeing

• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one

Work Culture

• Commitment Committee
• Justice Committee
• Integrity Committee
• Compassion Committee
• DE&I Committee
• Retention Committee

Training & Development

• VOA LEAD Program- Leadership Development Program
• VOA University - Staff Development
• VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS

The Supportive Services for Veteran Families (SSVF) program assists Veterans who are homeless or at-risk of homelessness to end their housing crisis. The Program Manager of the SSVF Program, under the direction of Veteran Services leadership, is responsible for the successful operation of the SSVF program.

WHAT YOU SHOULD HAVE FOR THIS ROLE

• Has Bachelor of Social Work or an undergraduate degree in a related field and a minimum of 3 years of experience in the field; a person with 7 years of experience in the field and no degree; or a Veteran with 5 years of related work experience would qualify for this position.
• Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project and work in the local area to locate and assist Veterans within the confines of the SSVF grant. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills.
• We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture so it’s important to us that you truly believe in these values too

RESPONSIBILITIES

• Provide outreach in the local communities.
• Provide staff supervision and training and conduct employee evaluations regularly
• Assist in the preparation and maintenance of program budgets.
• Conduct review of employee case files and hold weekly treatment team meetings.
• Ensure compliance with all VA and VOA policies and procedures.
• Provide property management for the SSVF regional office in which the program is housed.
• Complete all documentation and reporting requirements accurately and
• in a timely manner (i.e. statistical reports, program reports, QAS, annual reports and strategic plans).
• Maintain programs database and HMIS
• Build relationships with all relevant agencies and service providers.
• Continue developing new forms of community outreach and awareness.
• Advocate for the Veteran, integrating the client’s needs/wants into their SSVF service needs.
• Maintain high level of integrity for program.
• Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
• Ensure compliance with all Council on Accreditation program standards.
• Perform external relations activities as needed.
• Assist in maintaining program manuals, developing training manuals and policies as needed.
• Work collaboratively to promote all VOA programs.
• Maintain high level of integrity for program.
• Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
• Ensure compliance with all Council on Accreditation program standards.
• Perform external relations activities as needed.
• Assist in maintaining program manuals, developing training manuals and policies as needed.
• Work collaboratively to promote all VOA programs

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.