PROGRAM MANAGER - SUB ACUTE

Volunteers-of-America; Sheridan (WY); On-site; USD 65,000 - 90,000; Full time

Job summary

Volunteers of America Northern Rockies is seeking a Program Manager for Sub-Acute Sheridan to lead crisis stabilization services, coordinating clinical and non-clinical staff to ensure high-quality patient care. You will oversee all non-clinical operations, scheduling, and staff development while building partnerships with community organizations.

The role requires strong supervisory skills, crisis management, and a servant-leadership mindset, with a focus on safety, treatment adherence, and

Qualifications

• Associate degree with 2–3 years of case management experience or high school diploma with 4 years of case management experience.
• Proficient in Microsoft Office and desktop publishing software.
• Experience in a supervisory or management role preferred.

Responsibilities

• Monitor Skills Trainers and ensure patient care needs are met.
• Log patients' daily actions and ensure program guidelines are followed.
• Collaborate with Skills Trainer staff; work 6 hours of every 8-hour shift on the floor.
• Train new Skills Trainers and prepare/maintain staff schedules.
• Supervise Skills Trainer staff and provide monthly feedback.
• Facilitate treatment groups; ensure safety and cleanliness.
• Ensure CARF safety standards via drills and screenings; conduct drug testing.
• Oversee program vehicle safety and maintenance.

Skills

Case management

Supervisory experience

Communication

Crisis intervention

Team leadership

Education

Associate degree in related field

High school diploma or equivalent

Bachelor's degree in human services

Tools

Microsoft Office Suite

Desktop publishing

Job description

Program Manager - Sub-Acute SheridanClassification: ExemptReports to: Senior Director of Youth and Crisis ServicesDate: April 2024Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.JOB DESCRIPTION_____________________________________________________________________________Summary/ObjectiveThe Residential Program Manager of Crisis Stabilization Services collaborates with the clinical team to provide optimal patient care. This position oversees all non-clinical positions and operations in the crisis stabilization facilities. This position will also build, develop, and maintain relationships with community and other partners, providing information to internal and external inquiries about the program.Essential FunctionsContinuously monitor Skills Trainer/patient interactions and ensure the patient's mental and physical care needs are met.Ensure the Skills Trainers support patient compliance with recovery program guidelines and log patients' daily actions and behaviors.Collaborate with Skills Trainer staff by working on the floor at least 6 hours of every 8-hour shift.Perform Skills Trainer duties as needed and train new Skills Trainers.Prepare and maintain Skills Trainer work schedules.Supervise Skills Trainer staff and provide performance feedback monthly.Facilitate treatment groups as assigned.Regularly inspect the facility for cleanliness and safetyEnsure CARF safety standards are met through conduction of drills and safety screenings.Perform drug testing.Ensure program vehicle(s) safety/maintenance is maintained.CompetenciesEffective communicator; assertive when necessaryCalm under pressure and crisis.Empathetic and able to relate to staff and patients.Ability to prioritize multiple demands and meet tight deadlines with competing priorities.Ability to interact with people for a variety of social, economic, educational, and cultural backgrounds.Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.Supervisory ResponsibilityThis position has direct supervisory responsibilities and may serve as a coach and mentor for other positions in the organization.Work EnvironmentThis job operates in a residential treatment facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods.Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work vary depending on the assigned shift.TravelLittle to no travel is expected for this position, except to transport patients to various locations.Required Education, Experience or Eligibility QualificationsAn associate degree with a minimum of two (3) years of case management, or related experienceorHigh school diploma or equivalent and minimum four (4) years case management or similar treatment experienceProficient with a variety of computer software programs, including but not limited to Microsoft Suite and desktop publishingPreferred Education and ExperienceA bachelor’s degree in human services with one (1) year of case management experienceAt least two years of management and supervisory experienceEEO StatementVolunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.