Senior Program Manager, Professional Services Delivery

Clearwater Analytics India; New York (NY); On-site; USD 120,000 - 168,000; Full time

Benefits offered by this job

Health/vision/dental insurance

401(k)

PTO

Parental leave

Medical leave

STD/LTD insurance

Job summary

Clearwater Analytics is seeking a Program Manager in the Professional Services division to own the full project lifecycle—from scoping and implementation planning to resource management and on-time delivery. You will lead internal and client reporting and coordinate with cross-functional teams to ensure project success.

The role emphasizes governance, budgeting, and stakeholder engagement, including steering committee oversight with C-level clients and Clearwater leadership.

Qualifications

• Expert technical skills in JIRA, Excel, Clarizen and Salesforce.
• Experience in Financial Services (Investment, Banking, Insurance, FinTech).
• Working knowledge of data transformation projects in the asset management industry would be advantageous.
• Project management in a matrix reporting environment.
• Strong documentation and communication skills.
• Excellent attention to detail and strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.

Responsibilities

• Identifies and finalizes project/implementation scope.
• Develops detailed implementation plans including internal, client and third-party resourcing.
• Manages and coordinates with internal, client and third-party resources to ensure a successful, on time and with quality implementation per plan.
• Generates weekly status reports, holds weekly status meetings with client and project team.
• Schedules and leads steering committee meetings with C-level client decision makers and Clearwater senior management.
• Manage and report on budget for implementation.
• Seek out, recommend, and implement continuous service improvements.
• Serves as a trusted relationship manager responsible for ensuring timely, accurate, and thorough responses to all client inquiries and a successful transition to the steady-state servicing team.
• Be the bridge between various business stakeholders including Client Servicing team, Sales team, and Development team.
• Ability to run multiple simultaneous implementations with minimal oversight.

Tools

JIRA

Clarizen

Salesforce

Microsoft Excel

Job description

Clearwater Analytics is seeking a Program Manager in the Professional Services division to own the full project lifecycle—from scoping and implementation planning to resource management and on-time delivery. You will lead internal and client reporting and coordinate with cross-functional teams to ensure project success.

The role emphasizes governance, budgeting, and stakeholder engagement, including steering committee oversight with C-level clients and Clearwater leadership.