Senior Program Manager, Professional Services & Delivery

Clearwater Analytics, LLC; New York (NY); On-site; USD 120,000 - 168,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Parental leave

Medical leave

STD/LTD

Job summary

Clearwater Analytics is seeking a Program Manager within its Professional Services division to own the full project lifecycle from scoping to delivery for client implementations. The role focuses on tailoring services to improve operational efficiency and drive business growth.

You will lead internal and client reporting, coordinate with Sales, Development, and Servicing teams, and ensure timely, high-quality execution across multiple engagements in a fast-paced environment.

Qualifications

• Excellent communication skills, written and verbal.
• Strong organizational and documentation abilities.
• Ability to manage multiple stakeholders and projects in a matrix environment.

Responsibilities

• Identify and finalize project/implementation scope.
• Develop detailed implementation plans with internal, client, and third-party resources.
• Coordinate with all parties to ensure on-time, quality implementations.
• Generate weekly status reports and hold status meetings with client teams.
• Lead steering committee meetings with C-level clients and Clearwater leadership.
• Manage and report on the implementation budget.
• Identify opportunities for continuous service improvements.
• Serve as relationship manager ensuring timely responses to client inquiries and a smooth transition to steady-state servicing.
• Bridge between Client Servicing, Sales, and Development teams.
• Handle multiple concurrent implementations with minimal supervision.

Skills

Verbal and written communication

Organizational skills

Problem-solving abilities

Client relationship management

Tools

JIRA

Excel

Clarizen

Salesforce

Microsoft Office

Job description

Clearwater Analytics is seeking a Program Manager within its Professional Services division to own the full project lifecycle from scoping to delivery for client implementations. The role focuses on tailoring services to improve operational efficiency and drive business growth.

You will lead internal and client reporting, coordinate with Sales, Development, and Servicing teams, and ensure timely, high-quality execution across multiple engagements in a fast-paced environment.