Senior Program Manager, Operational Strategy & Impact

Amazon; Bellevue (WA); On-site; USD 151,000 - 205,000; Full time

Job summary

Amazon is seeking a Senior Program Manager to own WESE operational strategy and program management for safety initiatives across hundreds of fulfillment sites. You will partner with Directors, VPs, and cross-functional leaders to deliver measurable efficiency gains, policy alignment, and scalable outcomes.

You will lead PM teams, drive CAR quality, forecast budgets, and present results to senior leadership with precision. Strong communication and data-driven decision making are essential.

Qualifications

• 10+ years of program or project management experience.
• 7+ years cross-functional project delivery experience.
• 7+ years working cross functionally with tech and non-tech teams.
• 7+ years of team management experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience using data and metrics to determine and drive improvements.
• Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results.
• Experience producing executive-level written materials and presenting to executive audiences.
• Experience generating and managing Capital Appropriation Requests (CARs) or equivalent capital planning documentation.

Responsibilities

• Be the single-threaded owner responsible for defining and documenting the operational strategy for WESE program delivery and the initiatives required to uphold that strategy.
• Self-identify problem statements and areas of opportunity; present these to leadership and business stakeholders with clear scope, trade-offs, and proposed solutions.
• Drive strategic initiatives to continuously improve deployment velocity, cost efficiency, and quality across the portfolio.
• Deploy structural projects end-to-end that deliver measurable benefits in speed, cost, and injury reduction outcomes.
• Define and execute multi-year program plans (OP1/OP2) with clear milestones, resource requirements, and success metrics.
• Lead and develop a team of Program Managers; set clear expectations for delivery velocity, financial rigor, and CAR quality.
• Hold the team accountable to outcomes. Inspect progress against commitments, coach on root cause analysis, and raise the performance bar.
• Recruit, hire, and retain top-tier PM talent. Deliver career development through stretch assignments, structured feedback, and increasing scope.
• Build organizational capability through mechanisms, standard work, and repeatable processes that scale output without linear headcount growth.
• Own project financial management across the WESE portfolio: CapEx/OpEx forecasting, budget adherence, variance analysis, and investment justification.
• Ensure CARs meet a high quality bar, clearly tying capital requests to measurable business outcomes and cost-efficiency gains.
• Partner with Finance to optimize resource allocation, identify cost-reduction opportunities, and make investment trade-off recommendations to leadership.
• Create metrics and mechanisms to drive both operational and financial improvements; distinguish between important and urgent.
• Partner with teams across Operations, Finance, Engineering, WHS, and Tech to source, allocate, and coordinate resources by driving critical prioritization discussions.
• Manage and deliver results on complex programs across multiple organizations; coordinate stakeholder requirements, track milestones, and ensure alignment with business objectives.
• Author high-quality six-pagers, PR/FAQs, and business reviews for Director and VP-level audiences.
• Identify risks early, develop mitigation plans, and escalate with clarity when trade-offs require senior leadership decisions.

Skills

PM leadership

Cross-functional

Tech collaboration

Team management

Data-driven

Executive communications

CARs

Forecasting

Executive reviews

Program strategy

Education

Bachelor's degree

Job description

Amazon is seeking a Senior Program Manager to own WESE operational strategy and program management for safety initiatives across hundreds of fulfillment sites. You will partner with Directors, VPs, and cross-functional leaders to deliver measurable efficiency gains, policy alignment, and scalable outcomes.

You will lead PM teams, drive CAR quality, forecast budgets, and present results to senior leadership with precision. Strong communication and data-driven decision making are essential.