Senior Program Manager, Marketplace

Classpass; Boston (MA); On-site; USD 90,000 - 150,000; Full time

Job summary

Playlist seeks a results-oriented strategist to translate business goals into clear roadmaps, partnering with data science, sales, marketing, product, and revenue teams. You will drive cross-functional programs, design beta tests, and scale winning ideas across the company, bringing a hands-on approach to analysis and AI-enabled tooling.

Ideal candidates have 3–5+ years in strategic roles at tech firms, with strong Excel and data skills, plus familiarity with SQL/Looker/Tableau.

Qualifications

• 3-5+ years in management consulting, PE, VC, or operations/strategic planning at a tech company.
• Experience connecting strategy to measurable business impact.
• Strong presentation skills for diverse audiences.
• Hands-on data analysis and test design; advanced Excel skills required.
• Familiarity with SQL, Looker, or Tableau is a plus.
• AI tools experience with real-world use to accelerate analysis or automate work.

Responsibilities

• Support cross-functional programs driving meaningful outcomes for users, studio partners, and the business.
• Design and launch beta tests; scale winning ideas companywide.
• Translate business goals into actionable frameworks and roadmaps.
• Collaborate with data scientists, sales, marketing, product, and revenue teams to align on strategy.
• Manage timelines, resources, and trade-offs across multiple initiatives.
• Facilitate decision-making in ambiguous spaces using structured thinking and measurable results.
• Support working groups around central strategy pillars, maintaining momentum and reducing blockers.

Skills

Strategy development

Excel

SQL

Looker/Tableau

AI tools

Cross-functional collaboration

Tools

SQL

Looker

Tableau

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful - whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The Role You'll Play

• Support cross-functional programs that drive meaningful outcomes for our users, studio partners, and the business
• Design and launch beta tests that push the boundaries of what's possible, then scale winning ideas companywide
• Translate business goals into clear, actionable frameworks and roadmaps
• Collaborate with data scientists, sales leaders, marketing team and business leaders to align on strategy and deliver on outcomes
• Manage timelines, resources, and trade-offs across multiple initiatives with calm clarity
• Facilitate decision-making in ambiguous spaces using structured thinking, smart experimentation, and measurable results
• Support working groups around central strategy pillars, keeping momentum high and blockers low

The Experience You'll Bring

• 3-5+ years' experience in management consulting, PE, VC, or in an operations / strategic planning role at a tech company; experience with a rapidly scaling business is a plus.
• Strong ability to connect high-level strategy to measurable business impact
• Practical business sense with the ability to translate between strategic business decisions and their impact.
• Strong presentation skills with ability to distill complex ideas for diverse audiences
• Collaborate with data scientists, sales, marketing, product, revenue operations and other business leaders to align on strategy and deliver on outcomes
• Hands-on experience with data analysis and test design; advanced Excel skills required
• Familiarity with SQL, Looker, or Tableau is a plus
• Deep understanding of B2B and/or B2C business models; eCommerce experience is a bonusHands-on with AI tools, with real examples of using them to move faster on analysis or automate work

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.