Senior Program Manager, Last Mile Tech SME (Fulfillment & Operations)

Amazon; Bellevue (WA); On-site; USD 145,000 - 195,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Parental leave

Job summary

Amazon Logistics is hiring a Sr. Program Manager, Tech Subject Matter Expert (SME) to bridge technology and Last Mile operations.

You will own a slice of Last Mile tech, translating complex concepts for business leaders, driving system adoption, and championing innovations that improve delivery operations. You will collaborate with cross-functional teams to prioritize software needs, standardize processes, and support growth while leveraging data to guide improvements.

Qualifications

• Bachelor's degree.
• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Partner with the tech organization on BRD documentation and alignment.
• Highlight risks and resource needs for Technology Team and support design for lean processes.
• Act as gatekeeper for prioritizing software enhancements and interface with delivery stations.
• Support process improvements and standardization across Amazon Logistics using Lean principles.
• Measure standard rates for standard work to aid labor and capacity planning.
• Provide metrics inputs to ensure compliance and drive cost/quality improvements.
• Collaborate with Safety, Quality and other teams to standardize core processes across the network.

Skills

Program management

Data-driven

Stakeholder communication

Lean principles

Education

Bachelor's degree

Master's degree or MBA

Job description

At Amazon, we’re working to be the Earth's most customer‑centric company. Amazon Logistics (AMZL) is seeking a Sr. Program Manager, Tech Subject Matter Expert (SME) to work within the Last Mile network. The SME works across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process to positively impact customer experience while supporting business growth.

Key Job Responsibilities

• Partner with the tech organization on business requirement documents (BRD).
• Highlight areas of business risk and impact for Technology Team resource allocation and provide input on software design to support lean processes and standard work.
• Act as gatekeeper for prioritizing software enhancements and feature requests submitted by sites and serve as the interface with delivery stations to drive adoption of changes.
• Support process improvements, best‑practice sharing, and standardization across Amazon Logistics processes using Lean principles.
• Measure and establish standard rates for standard work to be used for labor and capacity planning.
• Provide metrics inputs that support compliance of standard work and drive improvements in cost and quality.
• Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Loss Prevention) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale.

A Day in the Life

No two days are the same as a Last Mile Tech SME. You’ll own a slice of Last Mile technology, becoming the domain expert. Your work spans three pillars: tactical, technical, and strategic. You’ll translate technical concepts into business‑friendly language, facilitate system adoption through training, and champion innovations that transform delivery operations.

About the Team

The Last Mile Tech SME Team drives innovation bridging technology and operations. Our mission is delivering world‑class tools that enhance customer experience while supporting business growth. We foster a culture of ownership and experimentation—each member masters their domain while collaborating across engineering and operations. As innovation leaders, we leverage AI and machine learning to transform decision‑making and unlock new capabilities.

Basic Qualifications

• Bachelor's degree.
• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.

Preferred Qualifications

• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
• 4+ years of driving process improvements experience.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.