Senior Program Manager, Mixed Multi Leg and Channel SME

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon Logistics (AMZL) seeks a Sr. Program Manager, Tech Subject Matter Expert to drive prioritization, development, optimization, and sustainment of technology and related processes across operations, delivering improvements in customer experience and supporting business growth.

You will partner with engineering and operations, act as gatekeeper for software enhancements, and lead standardization of core processes. Travel about 25% to North American Delivery Stations.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree.

Responsibilities

• Partner with tech organization on BRD and prioritize software enhancements.
• Highlight areas of business risk and input on software design to support lean processes.
• Serve as interface with delivery stations to drive adoption of changes.
• Support process improvements and standardization across AMZL using Lean principles.
• Establish standard rates for standard work for labor and capacity planning.
• Provide metrics inputs that support compliance of standard work and cost/quality improvements.
• Collaborate with Safety, Quality, Learning, Loss Prevention, and Ops Eng teams to drive core process standardization.

Skills

Program management

Data-driven decision making

Stakeholder communication

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Job description

Description

At Amazon, we're working to be the Earth’s most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. Amazon Logistics (AMZL) is seeking a Sr. Program Manager, Tech Subject Matter Expert (SME) to work within the AMZL network. The SME works across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth.

The SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. The SMEs strive to be experts in Amazon’s operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.

The SME organization are functional experts on the software tools in a given process areas and their application in the AMZL network. As a Sr. Program Manager, you will define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes.

• Travel approx. 25% to North American Delivery Stations

Key job responsibilities

• Partner with tech organization on the business requirement documents (BRD)
• Highlights areas of business risk and impact for Technology Team resource allocation and provide input on software design to support lean processes and standard work
• Act as gatekeeper for prioritizing software enhancements and feature requests submitted by the sites and serve as the interface with the delivery stations to drive adoption of changes
• Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles
• Measure and establish standard rates for standard work to be used for labor and capacity planning
• Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality
• Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Loss Prevention) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale

A day in the life

You will work with operational teams (Engineering, Quality, Execution) and technical teams (Software Engineers, Product Managers) to drive deliverables according to the operational plan. This includes participating in the cyclical responsibilities of a program, including building the vision and requirements, testing new software and processes, and deploying solutions network wide.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10436861