Senior Program Manager, Last Mile Tech SME

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSU/stock grants

401(k) matching

Paid time off

Job summary

Amazon is seeking a Senior Program Manager, Tech SME for its Last Mile network in Bellevue, WA. The role drives prioritization, development, and sustainment of technology and processes to improve customer experience and scale operations.

The SME leverages machine learning and AI to transform decision-making, reduce manual work, and standardize core processes across the network, partnering with engineering and operations teams to deliver robust tech solutions.

Qualifications

• Bachelor's degree required.
• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy and end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Partner with tech on BRD and prioritize software enhancements.
• Highlight business risks and advise on resource allocation for lean processes.
• Act as gatekeeper for software changes and drive adoption at sites.
• Support Lean-based process improvements and standardization across Last Mile.
• Measure standard work rates for labor and capacity planning.
• Provide metrics to support compliance and cost/quality improvements.
• Collaborate with Safety, Quality, Learning, Loss Prevention, and DS Launch SME teams.

Skills

Program management

Data-driven

End-to-end delivery

Leadership comms

Education

Bachelor's degree

Master's degree/MBA

Job description

Description

At Amazon, we're working to be the Earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. Amazon Logistics (AMZL) is seeking a Sr. Program Manager, Tech Subject Matter Expert (SME) to work within the Last Mile network. The SME works across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth.

The SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. As leaders in innovation, SMEs leverage machine learning and artificial intelligence to transform operational decision-making and unlock new capabilities across the network. As a Sr. Program Manager, you will define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes. You will champion solutions that anticipate operational needs, reduce manual intervention, and scale intelligent automation across the Last Mile network.

Key job responsibilities

• Partner with tech organization on the business requirement documents (BRD)
• Highlights areas of business risk and impact for Technology Team resource allocation and provide input on software design to support lean processes and standard work
• Act as gatekeeper for prioritizing software enhancements and feature requests submitted by the sites and serve as the interface with the delivery stations to drive adoption of changes
• Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles
• Measure and establish standard rates for standard work to be used for labor and capacity planning
• Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality
• Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Loss Prevention) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale

A day in the life

No two days are the same as a Last Mile Tech SME. You'll own a slice of Last Mile technology, becoming the domain expert. The work spans three pillars: Tactical (managing daily escalations and resolving complex technical issues), Technical (partnering with engineering to develop tech-driven solutions and optimize systems), and Strategic (building long-term roadmaps defining future capabilities). You'll translate technical concepts into business-friendly language, facilitate system adoption through training, and champion innovations that transform delivery operations.

About The Team

The Last Mile Tech SME Team drives innovation bridging technology and operations. Our mission is delivering world‑class tools that enhance customer experience while supporting business growth. We foster a culture of ownership and experimentation—each member masters their domain while collaborating across engineering and operations. As innovation leaders, we leverage AI and machine learning to transform decision‑making and unlock new capabilities. Our expertise is crucial for successful technology rollouts and sustained system effectiveness across Amazon's Last Mile network.

Basic Qualifications

• Bachelor's degree
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• 4+ years of driving process improvements experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10408307