Senior Program Manager, IDP and Records

Goodwill San Antonio

San Antonio (TX)

On-site

USD 108,000 - 131,000

Full time

6 days ago

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Job summary

Goodwill San Antonio is seeking a Program Manager for Intelligent Document Processing and Records Operations to lead digitization, automation, and information management programs supporting federal, healthcare, and records management contracts. You will supervise staff, drive performance, and implement technology-enabled solutions while ensuring privacy, quality, and customer requirements are met.

Strong collaboration with customers, partners, and teams is essential, with a focus on continuous

Qualifications

Bachelor’s degree preferred in a related field.
PMP certification required or obtainable within six months.
8+ years of leadership experience in programs/operations.
Experience with workflow automation, IDP, production management, analytics.

Responsibilities

Provide strategic and operational leadership for document processing and records management programs.
Lead daily operations, supervise staff, set production goals, monitor KPIs, and drive continuous improvement.
Oversee IDP implementation, workflow automation, document capture, reporting, and production management technologies.
Develop operational plans to improve efficiency, quality, and customer outcomes.
Manage schedules, budgets, risks, and contract deliverables to ensure performance.