Senior Program Manager I, Global Planning and Orchestration, Customer Cloud Logistics

Google; New Albany (OH); On-site; USD 188,000 - 274,000; Full time

Job summary

Google LLC is seeking a Program Manager to lead complex, multi-disciplinary logistics projects across global supply chains. You will plan requirements, manage schedules, identify risks, and coordinate with cross-functional partners across multiple offices and time zones.

The role focuses on establishing and optimizing a centralized digital control tower, overseeing 4PL execution, material flows, and critical transit nodes to prevent disruptions and optimize spend.

Qualifications

• Requires a Bachelor's degree or equivalent practical experience.
• 8 years of program management experience.
• Experience with 4PL management and KPI metric reporting.
• Experience in supply chain planning to orchestrate end-to-end logistics.
• Experience with logistics software (TMS, WMS, ERP).

Responsibilities

• Manage relationships and workflows with 4PL partners to optimize extended workforce capabilities.
• Own the order lifecycle from receipt to final delivery with strict schedule adherence.
• Collaborate with Sales, Production Planning, Warehouse, and Transportation teams to optimize inventory allocation.
• Oversee carrier selection and route planning for cost-effectiveness and on-time delivery.
• Measure and report core logistics metrics such as OTIF, order accuracy, and freight spend.

Skills

Program management

4PL management

KPI reporting

Supply chain planning

Logistics software

Education

Bachelor's degree or equivalent practical experience

Tools

TMS

WMS

ERP

Job description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; New Albany, OH, USA; Midlothian, TX, USA; Moncks Corner, SC, USA.

Minimum qualifications:

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 8 years of experience in program management.
• Experience with 4PL management and KPI metric reporting.
• Experience in supply chain planning (such as materials planning, logistics capacity planning, or customer order management) to orchestrate end-to-end logistics.
• Experience with logistics software (e.g., TMS, WMS, ERP).

Preferred qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Experience in logistics, supply chain, or customer service roles, with a focus on customer-facing logistics.
• Strong understanding of logistics principles, transportation modes, warehousing operations, and international shipping.
• Proven ability to manage complex logistics processes and resolve customer issues effectively.
• Ability to work independently and collaboratively in a fast-paced environment and customer‑centric mindset with a strong commitment to providing exceptional service.
• Excellent communication and presentation skills and Strong analytical and problem‑solving skills with the ability to interpret data and make informed decisions.

About The Job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross‑functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

The Control Tower Program Manager is a high‑visibility, strategic leadership role responsible for establishing, operating, and optimizing the centralized digital control tower. This role serves as the enterprise's single source of truth, utilizing real‑time data orchestration, predictive analytics, and cross‑functional partnerships to monitor global supply chain health. By overseeing end‑to‑end material flows, Fourth‑Party Logistics (4PL) execution, and critical transit nodes, the control tower program manager proactively mitigates disruptions, optimizes logistics spend, and guarantees flawless order fulfillment.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job‑related skills, experience, and relevant education or training.

US: $188000 - $274000 (USD) + 20% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Manage relationships and operational workflows with Fourth‑Party Logistics (4PL) partners acting as the main interface to optimize extended workforce capabilities.
• Own the order lifecycle from receipt to final delivery, ensuring accuracy and strict schedule adherence.
• Partner closely with internal Sales, Production Planning, Warehouse, and Transportation teams to optimize inventory allocation.
• Oversee carrier selection and route planning to balance cost‑effectiveness with on‑time delivery.
• Measure and report on core logistics metrics, including On‑Time‑In‑Full (OTIF), order accuracy, and freight spend.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .