Senior Program Manager I, Global Planning and Orchestration, Customer Cloud Logistics

Google LLC; Atlanta (GA); On-site; USD 188,000 - 274,000; Full time

Job summary

Google LLC in Atlanta, GA is seeking a Senior Program Manager I for Global Planning and Orchestration within Customer Cloud Logistics. This role leads multi-disciplinary projects across locations, coordinating requirements, timelines, risks, and stakeholder communications.

You will manage 4PL partnerships, optimize end-to-end logistics, and report KPI metrics to improve service levels and cost efficiency. Candidate must have strong collaboration and analytics capabilities.

Qualifications

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 8 years of experience in program management.
• Experience with 4PL management and KPI metric reporting.
• Experience in supply chain planning (materials planning, logistics capacity planning, or customer order management) to orchestrate end-to-end logistics.
• Experience with logistics software (e.g., TMS, WMS, ERP).

Responsibilities

• Lead complex, multi-disciplinary projects from initiation to completion, coordinating requirements, schedules and risks.
• Communicate clearly with cross-functional partners across the company and across time zones.
• Oversee end-to-end material flows, 4PL execution, and critical transit nodes to optimize logistics spend and order fulfillment.

Skills

Program management experience

4PL management

KPI reporting

Supply chain planning

Logistics software (TMS/WMS/ERP)

Stakeholder communication

Education

Bachelor's degree in a relevant field

Bachelor's degree in Supply Chain Management/Logistics/Business Administration

Job description

Senior Program Manager I, Global Planning and Orchestration, Customer Cloud Logistics

Share Senior Program Manager I, Global Planning and Orchestration, Customer Cloud Logistics

Google Atlanta, GA, USA ; New Albany, OH, USA ; +2 more

X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; New Albany, OH, USA; Midlothian, TX, USA; Moncks Corner, SC, USA.

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 8 years of experience in program management.
• Experience with 4PL management and KPI metric reporting.
• Experience in supply chain planning (such as materials planning, logistics capacity planning, or customer order management) to orchestrate end-to-end logistics.
• Experience with logistics software (e.g., TMS, WMS, ERP).

Preferred qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Experience in logistics, supply chain, or customer service roles, with a focus on customer-facing logistics.
• Strong understanding of logistics principles, transportation modes, warehousing operations, and international shipping.
• Proven ability to manage complex logistics processes and resolve customer issues effectively.
• Ability to work independently and collaboratively in a fast-paced environment and customer-centric mindset with a strong commitment to providing exceptional service.
• Excellent communication and presentation skills and Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It’s your job to coordinate the players and keep them up to date on progress and deadlines.

The Control Tower Program Manager is a high-visibility, strategic leadership role responsible for establishing, operating, and optimizing the centralized digital control tower. This role serves as the enterprise’s single source of truth, utilizing real-time data orchestration, predictive analytics, and cross-functional partnerships to monitor global supply chain health. By overseeing end-to-end material flows, Fourth-Party Logistics (4PL) execution, and critical transit nodes, the control tower program manager proactively mitigates disruptions, optimizes logistics spend, and guarantees flawless order fulfillment.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $188000 - $274000 (USD) + 20% bonus target + equity + benefits

• Manage relationships and operational workflows with Fourth-Party Logistics (4PL) partners acting as the main interface to optimize extended workforce capabilities.
• Own the order lifecycle from receipt to final delivery, ensuring accuracy and strict schedule adherence.
• Partner closely with internal Sales, Production Planning, Warehouse, and Transportation teams to optimize inventory allocation.
• Oversee carrier selection and route planning to balance cost-effectiveness with on-time delivery.
• Measure and report on core logistics metrics, including On-Time-In-Full (OTIF), order accuracy, and freight spend.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.