Senior Program Manager, Human Data Operations & Delivery

mpathic; Seattle (WA); On-site; USD 140,000 - 200,000; Full time

Job summary

mpathic is seeking a Senior Program Manager, Human Data Operations to lead AI safety, evaluation, human data, and red-teaming programs for leading AI companies. You will own delivery across customer engagements and lead a team of Project Coordinators to ensure quality, staffing, and scalable operations.

As the operational hub for Human Data Operations, you will partner with executive leadership and cross-functional teams to ensure programs are delivered on time, at high quality, and at scale

Qualifications

• 7+ years leading complex programs, operations, or large-scale services delivery.
• 3+ years managing project managers or operational leaders.
• Experience leading distributed teams including experts, annotators, reviewers, QA personnel, contractors, or similar operational workforces.
• Demonstrated success managing multiple concurrent customer programs.
• Experience partnering with executive stakeholders.
• Experience operating in high-growth or startup environments.
• Experience building scalable operational systems and delivery processes.

Responsibilities

• Own the overall execution of AI safety, evaluation, annotation, red teaming, and human data programs across engagements.
• Oversee end-to-end delivery from customer handoff through staffing, execution, quality review, reporting, and final delivery.
• Develop scalable operational systems that improve visibility, throughput, quality, and predictability.
• Establish governance, reporting, risk management, and communication standards across all programs.
• Coordinate multi-site facilities operations to ensure sites are prepared for staffing and program execution.

Skills

Program management

Leadership

Stakeholder management

Agile

Scrum

Tools

PM certifications

Job description

mpathic is seeking a Senior Program Manager, Human Data Operations to lead AI safety, evaluation, human data, and red-teaming programs for leading AI companies. You will own delivery across customer engagements and lead a team of Project Coordinators to ensure quality, staffing, and scalable operations.

As the operational hub for Human Data Operations, you will partner with executive leadership and cross-functional teams to ensure programs are delivered on time, at high quality, and at scale