Senior Program Manager (Fully Remote)

TTEC Digital; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

TTEC Digital is seeking a seasoned Project/Program Manager to lead large-scale implementations in the United States. You will manage relationships with executive sponsors, drive program governance, and oversee teams of 3–50 people across complex initiatives.

This role emphasizes cross-functional leadership, reporting accuracy, and coaching teams to optimize program efficiency. PMP preferred; CCaaS domain knowledge a plus.

Qualifications

• 15+ years of Project/Program Management experience in consulting.
• Deep knowledge of CCaaS solutions (NiCE preferred).
• PMP certification preferred; superb communication and stakeholder management skills.

Responsibilities

• Manage the overall delivery relationship with assigned program clients, including frequent contact with senior executives.
• Lead implementation of large programs with teams of 3-50 people, driving program management functions and reporting.
• Develop financial reporting dashboards, identify risks, and coach project teams to optimize efficiency.

Skills

Project management

Stakeholder management

Communication

Job description

• Manage the overall delivery relationship with assigned program clients, including frequent contact with senior executives.
• Lead implementation of large programs with teams of 3-50 people, driving program management functions and reporting.
• Develop financial reporting dashboards, identify risks, and coach project teams to optimize efficiency.

What You'll Bring to the Role:

• 15+ years of Project/Program Management experience in consulting, with deep knowledge of CCaaS solutions (NiCE preferred).
• Experience leading enterprise-level programs with multiple projects using waterfall, agile, and hybrid methodologies.
• PMP certification preferred, with superb communication and stakeholder management skills.

About Us:

• TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience.
• With 1,800+ employees and a Great Place To Work certification, we foster a diverse and inclusive workforce.

TTEC Digital

We pioneer engagement and growth solutions that fuel exceptional customer experience. With over 1,800 employees and a Great Place To Work certification, we foster a diverse and inclusive workforce.