Senior 3PL Program Manager

Formlabs; Cambridge (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Formlabs is seeking a Senior 3PL Program Manager to own regional outbound operations, overseeing our 3PL partners to ensure high-velocity, cost-efficient fulfillment. You will own analytics of fulfillment spend, identify margin leakage, and optimize carrier networks to deliver excellent customer experiences.

You will lead dashboards tracking OTIF and shipping margins, collaborate with product launches, and mentor coordinators on leveraging logistics data to drive action and savings.

Qualifications

• Strong analytical mindset and data-driven decision making.
• Proven ability to translate data into strategic narratives for leadership.
• Excellent communication and stakeholder management across warehouse, finance and executive teams.

Responsibilities

• Lead regional outbound operations, ensuring 3PL partners meet SLAs for order processing, packaging, and handoffs.
• Oversee regional fulfillment budgets and cost-per-order reduction through optimization strategies.
• Direct fulfillment analytics with dashboards tracking OTIF and shipping margins.
• Collaborate on new product launches and seasonal surges to model fulfillment costs and capacity.
• Drive evolution of outbound routing guides for cost-effective carrier selection.
• Analyze exception data to reduce reshipment costs and drive continuous improvement.
• Mentor junior coordinators in analytical rigor and data usage for operational changes.
• Lead regional reverse logistics and cross-border distribution optimization.

Skills

Analytical skills

Financial analysis

Stakeholder management

Operational problem solving

ERP/WMS data literacy

Education

Bachelor's degree in Supply Chain, Finance, Business Analytics or related field

Tools

Excel (Power Query/VBA)

SQL

Job description

About Formlabs:Do you want to change how the world creates?At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.Your Impact: Formlabs is a team of hands-on builders reinventing how the world makes physical things. As a Senior 3PL Program Manager, you are the guardian of that customer experience. You will oversee our regional 3PL partners, ensuring our outbound engine is both high-velocity and cost-effective. You'll go beyond daily coordination to own the analytics of our fulfillment spend—identifying margin leakage and optimizing our carrier networks. If you are a data-driven professional who wants to sit at the intersection of operational excellence and financial performance, help us deliver the future of fabrication.What You'll Do:Lead regional outbound operations by overseeing the daily fulfillment lifecycle, ensuring 3PL partners meet strict SLAs for order processing, packaging quality, and carrier handoffs.Oversee regional fulfillment and outbound shipping budgets, identifying and executing on opportunities to reduce "Cost per Order" through zone skipping, carrier diversification, and packaging optimization.Direct fulfillment analytics by partnering with the Data/Systems team to build and maintain dashboards tracking key performance drivers, including OTIF (On-Time In-Full) and shipping margin leakage.Collaborate on new product launches and seasonal surges, modeling fulfillment costs and ensuring regional infrastructure is prepared for volume spikes and unique handling requirements.Drive the evolution of outbound routing guides, prioritizing cost-effective carrier selection while maintaining the "Estimated Delivery Date" (EDD) promised to the customer.Integrate exception and recovery data into the continuous improvement process, analyzing "failed delivery" trends to identify root causes and implement corrective actions that reduce reshipment costs.Mentor junior coordinators on analytical rigor, coaching the team on how to use logistics data to justify operational changes and negotiate with regional vendors.Lead the strategy for regional reverse logistics and cross-border distribution (e.g., US-to-Canada), optimizing for both tax compliance and customer transit times.About You:Bachelor's degree in Supply Chain, Finance, Business Analytics, or a related field.Progressive experience in E-commerce fulfillment, 3PL management, or outbound logistics.Strong financial acumen with proven experience managing logistics budgets, conducting freight bill audits, and performing cost-benefit analyses.Exceptional analytical skills and a data-driven mindset, with the ability to navigate ERP/WMS data and translate spreadsheets into strategic narratives for leadership.Excellent communication and stakeholder management skills, with the ability to "speak the language" of both the warehouse floor and the finance department.A proven ability to solve complex operational problems while maintaining a relentless focus on the customer experience and organizational profitability.Bonus Skills:Advanced proficiency in Excel (Power Query/VBA) or SQL for independent data extraction and reporting.Experience with Shopify's back-end fulfillment logic and its integration with global 3PL networks.Familiarity with "Total Landed Cost" modeling and international VAT/Tax implications on regional fulfillment.