Senior Program Manager, Fulfillment

Formlabs; Somerville (MA); On-site; USD 75,000 - 115,000; Full time

Job summary

Formlabs, based in Somerville, MA, seeks a Senior Program Manager, Fulfillment to own regional outbound operations and oversee 3PL partners, ensuring high-velocity, cost-effective service. You’ll manage the fulfillment lifecycle, drive cost-per-order improvements, and integrate analytics with business decisions.

You will collaborate on launches, model fulfillment costs for surges, build dashboards with the Data team, and mentor coordinators to translate data into actionable strategies that

Qualifications

• Bachelor’s degree in Supply Chain, Finance, Business Analytics, or related field.
• Progressive experience in E-commerce fulfillment, 3PL management, or outbound logistics.
• Strong financial acumen with proven experience managing logistics budgets, freight bill audits, and cost-benefit analyses.
• Exceptional analytical skills and a data-driven mindset, with the ability to navigate ERP/WMS data and translate spreadsheets into strategic narratives for leadership.
• Excellent communication and stakeholder management skills, with the ability to "speak the language" of both the warehouse floor and the finance department.

Responsibilities

• Lead regional outbound operations by overseeing the daily fulfillment lifecycle, ensuring 3PL partners meet strict SLAs for order processing, packaging quality, and carrier handoffs.
• Oversee regional fulfillment and outbound shipping budgets, identifying and executing on opportunities to reduce Cost per Order through zone skipping, carrier diversification, and packaging optimization.
• Direct fulfillment analytics by partnering with the Data/Systems team to build and maintain dashboards tracking key performance drivers, including OTIF and shipping margin leakage.
• Collaborate on new product launches and seasonal surges, modeling fulfillment costs and ensuring regional infrastructure is prepared for volume spikes and unique handling requirements.
• Drive the evolution of outbound routing guides, prioritizing cost-effective carrier selection while maintaining the Estimated Delivery Date promised to the customer.
• Integrate exception and recovery data into the continuous improvement process, analyzing failed delivery trends to identify root causes and implement corrective actions that reduce reshipment costs.
• Mentor junior coordinators on analytical rigor, coaching the team on how to use logistics data to justify operational changes and negotiate with regional vendors.
• Lead the strategy for regional reverse logistics and cross-border distribution (e.g., US-to-Canada), optimizing for both tax compliance and customer transit times.

Skills

Analytical skills

Stakeholder management

Communication skills

Data-driven mindset

Education

Bachelor’s degree in Supply Chain, Finance, Business Analytics, or related field

Tools

ERP

WMS

Excel

SQL

Job description

About Formlabs:

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

Your Impact:

Formlabs is a team of hands-on builders reinventing how the world makes physical things. As a Senior Program Manager, Fulfillment, you are the guardian of that customer experience. You will oversee our regional 3PL partners, ensuring our outbound engine is both high-velocity and cost-effective. You’ll go beyond daily coordination to own the analytics of our fulfillment spend—identifying margin leakage and optimizing our carrier networks. If you are a data-driven professional who wants to sit at the intersection of operational excellence and financial performance, help us deliver the future of fabrication.

What You’ll Do:

• Lead regional outbound operations by overseeing the daily fulfillment lifecycle, ensuring 3PL partners meet strict SLAs for order processing, packaging quality, and carrier handoffs.
• Oversee regional fulfillment and outbound shipping budgets, identifying and executing on opportunities to reduce "Cost per Order" through zone skipping, carrier diversification, and packaging optimization.
• Direct fulfillment analytics by partnering with the Data/Systems team to build and maintain dashboards tracking key performance drivers, including OTIF (On-Time In-Full) and shipping margin leakage.
• Collaborate on new product launches and seasonal surges, modeling fulfillment costs and ensuring regional infrastructure is prepared for volume spikes and unique handling requirements.
• Drive the evolution of outbound routing guides, prioritizing cost-effective carrier selection while maintaining the "Estimated Delivery Date" (EDD) promised to the customer.
• Integrate exception and recovery data into the continuous improvement process, analyzing "failed delivery" trends to identify root causes and implement corrective actions that reduce reshipment costs.
• Mentor junior coordinators on analytical rigor, coaching the team on how to use logistics data to justify operational changes and negotiate with regional vendors.
• Lead the strategy for regional reverse logistics and cross-border distribution (e.g., US-to-Canada), optimizing for both tax compliance and customer transit times.

About You:

• Bachelor’s degree in Supply Chain, Finance, Business Analytics, or a related field.
• Progressive experience in E-commerce fulfillment, 3PL management, or outbound logistics.
• Strong financial acumen with proven experience managing logistics budgets, conducting freight bill audits, and performing cost-benefit analyses.
• Exceptional analytical skills and a data-driven mindset, with the ability to navigate ERP/WMS data and translate spreadsheets into strategic narratives for leadership.
• Excellent communication and stakeholder management skills, with the ability to "speak the language" of both the warehouse floor and the finance department.
• A proven ability to solve complex operational problems while maintaining a relentless focus on the customer experience and organizational profitability.

Bonus Skills:

• Advanced proficiency in Excel (Power Query/VBA) or SQL for independent data extraction and reporting.
• Experience with Shopify's back-end fulfillment logic and its integration with global 3PL networks.
• Familiarity with "Total Landed Cost" modeling and international VAT/Tax implications on regional fulfillment.

Compensation

We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.

At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.

The annual base pay range for this role is:

$75,000—$115,000 USD