Senior Program Manager, Customer Health & Insights

Omnicell

United States

On-site

USD 92,000 - 145,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Omnicell in the United States is seeking a Senior Program Manager, Customer Health to lead enterprise customer feedback, governance, and health measurement initiatives that drive measurable outcomes. You will collaborate across Customer Lifecycle, CDIA, Product, Customer Success, Support, Marketing, Quality, and Finance to turn insights into actions, dashboards, and strategic improvements.

You will establish governance, analytical rigor, and executive visibility to ensure customer feedback

Qualifications

Bachelor's degree in Business, Statistics, Social Sciences, Market Research, Customer Experience, Data Analytics or related field.
3+ years of experience in program management, customer insights, customer experience, or related discipline.
Experience designing, administering, governing, or analyzing customer feedback and survey programs.
Strong understanding of survey research methodologies, questionnaire design, sampling, segmentation, response bias, and data quality.
Advanced analytical capabilities with large, imperfect datasets.
Experience developing dashboards and data-driven narratives.
Proven ability to lead cross-functional initiatives and influence stakeholders.
Exceptional written, verbal, presentation, and executive communication skills.

Responsibilities

Lead the enterprise customer health and survey program, including governance, planning, reviews, and decision management.
Own and continuously improve the end-to-end feedback cycle from collection to action and communication.
Serve as subject matter expert for survey methodology and customer health scoring.
Partner with CDIA to strengthen measurement, reporting frameworks, and insight generation.
Develop governance models with clear ownership across measurement, analysis, actions, and executive communications.
Create executive dashboards and data visualizations translating insights into actionable recommendations.
Drive alignment across Customer Success, Product, Support, Marketing, Quality, Finance and others to prioritize improvements.
Identify data quality, data, process, or accountability gaps and lead cross-functional remediation initiatives.
Champion disciplined use of customer feedback in strategic planning and retention efforts.
Promote transparency in methodology and data quality standards for credibility of metrics.
Measure and communicate effectiveness of improvement initiatives to leaders.