Senior Program Manager: Customer & Delivery Lead

SGS Consulting; Sacramento (CA); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

SGS Consulting in Sacramento, CA seeks a Program Manager to act as the single point of contact for customers, coach project teams, and manage scope, timelines, and budgets to ensure milestones meet objectives. You will collaborate with Account Managers and line managers to drive program profitability and align internal stakeholders.

Responsibilities include maintaining open customer communication, developing a comprehensive project tracker, and conducting lessons learned across engagements to

Qualifications

• High School education required.

Responsabilités

• Shared customer relationship management with Account Managers. Coach, mentor and, via frequent discussions with line managers, continuously develop project team members.
• Program Manager uses in depth understanding of multiple functions and strong relationships with these functions during the execution. Act as single point of contact for customer with regards to operational questions and ensure each project milestone is delivered in line with the agreed objectives. Act as the customer advocate and champion in the LPB organization. Manage project scope, timelines and budget and program profitability together with core project team. Define, organize and be responsible for all customer communication (using an open communication model), agreeing milestones and conducting "lessons learned" with the customer, as well as executing decommissioning at the end of contractual activities. Program Manager ensures the right and effective internal and external governance are in place and are effective. Also ensures very clear alignment of internal stakeholders. Develop and maintain a comprehensive project/tracker plan.

Connaissances

Strong Project Management

Leadership

Effective Communication

Customer Focus

Business Awareness

Formation

High School

Description du poste

SGS Consulting in Sacramento, CA seeks a Program Manager to act as the single point of contact for customers, coach project teams, and manage scope, timelines, and budgets to ensure milestones meet objectives. You will collaborate with Account Managers and line managers to drive program profitability and align internal stakeholders.

Responsibilities include maintaining open customer communication, developing a comprehensive project tracker, and conducting lessons learned across engagements to