Field Technician & Customer Experience Coordinator

SGS Consulting; Sacramento (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

SGS Consulting in Sacramento, CA seeks a detail‑oriented support professional to assist field operations and site implementation initiatives. You will help enforce best practices, support onboarding, and contribute to development of Site Procedure Guides while traveling to various accounts as needed.

Responsibilities include assisting management with process improvements, ensuring safety compliance, and providing feedback to improve customer experience.

Qualifications

• High school diploma or GED is required.

Responsibilities

• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assists with onboarding new team members and cross training peers.
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance.
• Knowledgeable of all contracted services within assigned customer accounts.
• Performs daily visual inspection of site services and customer compliance to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external.
• May require standing in for absences or vacations of the onsite resources, that may also include site management.
• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.

Tools

Shipping and Receiving

Mailroom Operations

Courier Handling

Print/Copying/Scanner

Facility Procedures

Job description

SGS Consulting in Sacramento, CA seeks a detail‑oriented support professional to assist field operations and site implementation initiatives. You will help enforce best practices, support onboarding, and contribute to development of Site Procedure Guides while traveling to various accounts as needed.

Responsibilities include assisting management with process improvements, ensuring safety compliance, and providing feedback to improve customer experience.