Senior Program Manager, Cross-CX Platform (Remote)

NICE; Atlanta (GA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working model

Career growth opportunities

Impactful work on strategic initiatives

Job summary

NICE in Atlanta is looking for a Senior Program Manager to lead complex programs at the intersection of product strategy and engineering execution. You will partner with senior leaders and manage high-visibility initiatives that shape the customer experience through our CXone platform.

The ideal candidate has 12+ years in program management, thrives in ambiguity, and possesses exceptional stakeholder management skills. This role offers a hybrid working model and opportunities for significant career development.

Qualifications

• 12+ years leading complex, cross‑functional programs in a software or technology environment.
• Proven success delivering large‑scale initiatives across Product and Engineering.
• Experience in Agile/Scrum environments.

Responsibilities

• Lead cross-functional execution with alignment across teams.
• Drive delivery outcomes by identifying risks early and removing roadblocks.
• Create structure and processes in evolving environments.

Skills

Stakeholder management

Agility in complex environments

Technical translation of business needs

Executive communication

Education

12+ years in complex program leadership

Tools

Agile tools

SaaS technologies

Job description

NICE in Atlanta is looking for a Senior Program Manager to lead complex programs at the intersection of product strategy and engineering execution. You will partner with senior leaders and manage high-visibility initiatives that shape the customer experience through our CXone platform.

The ideal candidate has 12+ years in program management, thrives in ambiguity, and possesses exceptional stakeholder management skills. This role offers a hybrid working model and opportunities for significant career development.